Data Entry / Technical Records Specialist

Maintain specialized software used for program data collection, evaluation, and reporting

Provide customer service and technical assistance to external customers

Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action

Extract data for analysis, data visualization, or reports

Conduct data quality and improvement assessments and implement changes

Troubleshoot software or process problems and develop solutions

Assists with other tasks, projects, and priorities as assigned.

Requires excellent communication and customer services skills and experience.

Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.

Experience entering and retrieving data using a computerized record system.

Experience composing and proofreading business correspondence.

Experience using Microsoft Excel, Word, Teams, and Outlook.

Monitoring record systems to identify and correct errors

Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations

Must be able to work autonomously and within teams while gaining extensive knowledge of program procedures and guidelines.