Sales Enablement & Solutions Lead

Job Description
Job Description
At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last-mile delivery at multifamily properties and offices, or click-and-collect orders in retail, we find the best solutions for our customers and ensure their success. We are seeking a new
Sales Enablement & Solutions Lead for Access Control to join our rapidly growing team!

As the Sales Enablement & Solutions Lead, you will make Access Control easy to sell, easy to scope, and easy to deliver. This role is the bridge between Access Control product/engineering/operations and the Multi-Family Sales & Marketing teams - translating a technical hardware platform into clear sales materials, repeatable solutions, and in-the-room and on-call support that helps reps close the right deals with the right configurations the first time. This team member is more sales partner than engineer.

The right person spends ~60% of their time on sales enablement, GTM operations, and field-facing materials, and ~40% on direct deal support, pre-sale technical validation.

What You'll Do

Be the operational and technical backbone for Access Control sales — primary attachment to MF Sales, with extension into the broader HSI Sales motion (VAR, ISS, key accounts) as Luxer Access scales. Partner closely with Marketing, Product, Engineering, and Install/Operations to drive clarity, consistency, and win rates. Sales Enablement & Onboarding
Build and own the Access Control sales onboarding curriculum - from product fundamentals (NTX700 controller, Intercom ID, supported lock hardware, network/power requirements) to discovery, scoping, and objection handling.

Run recurring enablement sessions (Sales new-hire boot camps, monthly product updates, deep-dives on edge cases) and certify reps (VAR and ISS as needed) on Access Control fluency. Partner with Value-Added Reseller (VAR) Sales leadership to ramp new sellers and channel partners faster than the current baseline. Sales Materials, Tools & Job Aids
Build and maintain the Access Control sales toolkit: pitch decks, one-pagers, ROI calculators, site-readiness checklists, scoping worksheets, competitive battle cards, and FAQ libraries.

Translate engineering and product documentation into clear, sales-usable assets so our reps don't have to interpret spec sheets in front of a customer. Own version control and ensure the field always has the current, approved materials. GTM Strategy & Sales Operations
Partner with Sales and Marketing leadership to operationalize the Access Control Go-to-Market plan - segmentation, ideal customer profile, target verticals, and sales plays.

Improve sales process consistency in CRM (Zoho): stage definitions, exit criteria, required fields, and the data needed for accurate forecasting on Access Control pipeline. Surface field intelligence - won/lost reasons, pricing pressure, configuration trends - back to Product and Marketing to inform roadmap and positioning. Deal Support & Solutions Engineering
Join sales calls, walk-throughs, and customer technical reviews as the Access Control subject-matter expert.

Validate that proposed configurations are technically sound: power path, network requirements, lock hardware compatibility, environmental fit, code/UL294 considerations, and biometric compliance flags by jurisdiction. Stay engaged through project install, not just scoping. Partner install team / installer to confirm what was sold is what gets installed — and installed correctly. On GC- and PM-coordinated projects: configuration sign-offs, site briefings, and documented hand off notes so the project lead can spot drift and scope creep.

Quarterback escalations to Engineering and Operations when a deal falls outside standard scope, and document the resolution back into sales playbooks. Cross-Functional Alignment & Hand Offs
Ensure clean, data-rich hand offs from Sales to Install/Project Management - site readiness confirmed, scope locked, surprises minimized - to support first-time-right delivery. Align with Engineering, Produ