Business Solution Lead with Security Clearance

Business Solution Lead | Lorton or Warrenton, VA | TS / SCI Eligible LOCATION: Lorton or Warrenton, VA | 5 days onsite at one assigned SCIF location
CLEARANCE: Top Secret (TS) clearance held within the past five years; SCI eligibility required. Recent SCI access preferred.

ABOUT US

Intact Technology is an award-winning ServiceNow Elite Partner supporting federal agencies and highly regulated organizations. Recognized as the 2026 ServiceNow U.S. Federal Partner of the Year and Worldwide AI Customer Value Partner of the Year, we combine technical expertise, innovation, and an outcome-driven approach to deliver meaningful results. Our culture values individuality, autonomy, and empowerment. We encourage our people to take ownership, think creatively, and make an impact, while supporting their growth through professional development and comprehensive benefits.

THE OPPORTUNITY

We're building our pipeline of experienced Business Solution Leads for upcoming ServiceNow opportunities supporting federal customers in secure environments in Lorton or Warrenton, VA.
In this role, you'll lead business analysis and process improvement activities, work closely with government stakeholders to translate business needs into effective ServiceNow solutions, and collaborate with architects, developers, and delivery teams to drive successful outcomes. We're interested in connecting with professionals who enjoy solving complex business challenges, influencing solution design, and helping federal customers get the most value from their ServiceNow investment.

TO BE SUCCESSFUL HERE YOU WILL

• Lead ServiceNow business analysis and process improvement activities, ensuring alignment with customer objectives and platform best practices.
• Gather, analyze, and document business and functional requirements, including user stories and acceptance criteria.
• Facilitate customer workshops, stakeholder discussions, and requirements-gathering sessions.
• Analyze current-state and future-state processes, identify gaps, and recommend improvements.
• Serve as a subject matter expert in ServiceNow ITSM and additional platform modules, guiding customers through solution adoption and process optimization.
• Collaborate with architects, developers, and delivery teams to translate business requirements into scalable, effective ServiceNow solutions.
• Lead user acceptance testing (UAT), including test planning, execution, issue tracking, and resolution.
• Review business analysis deliverables for quality, accuracy, and alignment with project objectives.
• Mentor junior business analysts and Business Solution Consultants while building strong relationships with government stakeholders.

REQUIRED QUALIFICATIONS

• Must have held an active Top Secret (TS) clearance within the past five years and be eligible to obtain SCI access.
• Must be willing to work onsite five days per week at one assigned SCIF location in either Lorton or Warrenton, VA.
• 5+ years of ServiceNow experience, including business analysis, process improvement, and delivery across multiple modules.
• ServiceNow Certified System Administrator (CSA).
• At least one ServiceNow Certified Implementation Specialist (CIS) certification.
• Completion of the ServiceNow Business Process Analyst (Practitioner) career journey.
• Strong knowledge of ServiceNow ITSM processes and familiarity with additional ServiceNow applications such as ITAM, HRSD, or WSD.
• Experience gathering and documenting business requirements, developing user stories, and defining acceptance criteria.
• Experience facilitating customer workshops and stakeholder meetings.
• Proficiency with process diagramming tools such as Microsoft Visio or Lucidchart.
• Demonstrated ability to lead business analysis activities, manage competing priorities, and deliver high-quality outcomes.
• Strong communication and stakeholder management skills.

PREFERRED QUALIFICATIONS

• Previous SCI access within the past 24 months.
• Bachelor's degree in Business, Information Technology, or a related field, or equivalent relevant experience.
• Experience supporting federal government customers, particularly within the Department of Defense or Intelligence Community.
• Experience delivering ServiceNow solutions within classified or highly regulated environments.
• Familiarity with ServiceNow's Common Services Data Model (CSDM).
• Experience with additional ServiceNow application suites beyond ITSM.
• Experience supporting ServiceNow implementations, modernization initiatives, or process transformation efforts.
• Previous hands-on experience in an operational role using ServiceNow, such as IT Technician, HR Analyst, or Asset Manager.

OUR BENEFITS

Ongoing personal and professional development opportunities. Flexible paid time off, plus 12 paid holidays. Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. Qualified 401(k) program. PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse.

Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT
This position requires working onsite five days per week in a secure Sensitive Compartmented Information Facility (SCIF) in either Lorton or Warrenton, VA, depending on assignment. Employees will work at one assigned location and must comply with all applicable security protocols, access requirements, and restrictions associated with working in a classified environment.

Work is primarily performed in a professional office setting using standard office equipment. EQUAL OPPORTUNITY EMPLOYER
Intact is an

Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law. DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.