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Batch Operations Analyst-Production Support (GMI/Mainframe) (Onsite)

GSK Solutions Inc.Raleigh, NC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationRaleigh, NC, United States

Job description

Job Title

Batch Operations Analyst – Production Support (GMI / Mainframe) (Onsite)

Location

Raleigh, NC

Duration

12 Months

Interview Type

Both Phone and In Person

Note

  • Both Phone and In Person Interview required

  • 5 day onsite role

  • Locals required

  • The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Description

TheNC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)
Responsibilities include:

  • Providing production operations support by executing and monitoring batch process

  • Verifying batch results and supporting nightly production environments across multiple servers.

  • Performing first level analysis of all data interface processing exceptions, logs

  • Escalating unresolved issues and problems according to defined on-call support procedures.

  • Thetechnician will resolve errors and escalate issues, when necessary, by workingwith functional teams to ensure timely analysis and resolution, in alignmentwith application service level objectives.

Additionalduties include:

  • Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance

  • Providing rapid support during outages and assisting in workload automation forecasting

  • Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements

  • Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Top Skills

Skill

Required /Desired

Amount

of Experience

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.

Required

5

Years

Experience with batch operations, job scheduling and monitoring tools.

Required

5

Years

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.

Required

5

Years

Experience working with internal teams to identify opportunities to improve the product and customer experience.

Required

5

Years

Demonstrated experience documenting processes and procedures as required.

Required

5

Years

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

Required

5

Years

Experience with relational database skills, Basic SQL programming

Required

5

Years

Experience running shell scripts on a UNIX or similar environment; and reviewing log files.

Required

5

Years

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.

Required

5

Years

Ability to communicate effectively in both oral and written formats.

Required

0

Recruiter

Contact: Lokesh - - Eight three two - Nine nine zero - Two four two six

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