Learning & Development Consultant - Human Resources

The Learning and Development Specialist will play a vital role in developing and enhancing training programs that increase the effectiveness of our Operations employees. The L&D Specialist will create and maintain training content focusing on sales and customer engagement skills. While the initial focus is on sales enablement and driving revenue, the role will also work to improve customer experience and reduce errors. This role requires a creative individual with strong communication, coaching, and analytical skills, and a passion for fostering employee development.

Develop accurate and user-friendly content for our internal knowledge base. Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development. Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate information and validate content. Develop training and job aids for new processes, system deployments, or product updates. Build partnerships with cross-functional teams and develop strong working relationships with internal customers.

Translate complex technical information, legal jargon, or operational processes into clear, concise language. Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements. Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability. Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs. Utilize a variety of training methods and techniques to provide a world-class training experience.

Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports. Stay informed about industry trends, technologies, and best practices in learning and development, and relevant to operational effectiveness. Skills that will help you thrive
Ability to write clear, concise, and grammatically correct content for diverse audiences. Capable of translating complex information into engaging content. Ability to manage multiple projects simultaneously and meet deadlines.

A passion for learning and dedication to supporting others' professional growth. Proficient in Google Workspace
Experience working in call center operations/sales, loan processing, or general loan operations for 2+ years. Consumer Financial Services industry experience. BA/BS degree in Learning & Development, teaching or relevant field.

Focus: Learning core systems, understanding team workflows, shadowing ongoing projects, and building initial team relationships.

Focus: Taking ownership of tasks, contributing to ongoing projects, and working with increasing independence under manager guidance. By 90 Days:
Strategic Independence & Partnership
Focus: Full autonomous authority, strategic roadmap execution, cross-functional leadership, and partnership. Resources to help you prosper
Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported.

A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security. We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage. Professional & personal growth: The salary for this position is $68,000 - $77,000 annually, plus bonus and generous benefits. About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way.

As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.

Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all! Diversity expands opportunities
Curiosity fuels our innovation
Simplicity guides our user experience
Our Story & Team //
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Applicants have rights under Federal Employment Laws. Family & Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA)
Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.

We invite you to join us on our mission to advance financial well-being. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

• All personal loans are made by WebBank.

¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.