Support Engineer - Power Apps & Power Automation

Power Apps & Power Automate Support Engineer

Company: Gigmo Solutions Private Limited (Gigmos)
Employment Type: Full-Time
Work Mode: Work From Office (WFO)
Location: Gurgaon, Haryana
Experience: 4+ years of relevant Power Platform experience

About Gigmos

Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced technical professionals.

Our workforce operates across 9+ countries, supporting clients in 6+ global languages. Gigmos has been a delivery partner to Microsoft for over six years.

We support enterprise customers by providing technical expertise across Microsoft technologies and other business-critical platforms.

Why This Role Exists

We are looking for an experienced Power Apps & Power Automate Support Engineer with 4+ years of hands-on experience to provide technical support for Microsoft Power Platform solutions used by enterprise customers.

The role involves investigating complex customer-reported issues, reproducing problems, identifying root causes, providing appropriate resolutions, and documenting cases accurately.

This is a hands-on technical support role requiring strong practical experience with Power Apps, Power Automate, Dataverse, connectors, integrations, and Power Platform environments.

Key Responsibilities

Power Apps Support

• Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues.
• Resolve data source and connector issues such as authentication, refresh failures, connector limitations, and throttling.
• Troubleshoot Dataverse, including tables, columns, relationships, security roles, permissions, and business rules.
• Support environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures.
• Handle licensing and entitlement-related queries, including premium connector requirements.
• Investigate complex application performance and functionality issues and identify appropriate root-cause resolutions.

Power Automate Support

• Troubleshoot Cloud Flow failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency.
• Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems.
• Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse.
• Handle throttling, API limits, retry policies, and performance issues.
• Troubleshoot DLP policy blocks and governance-related failures.
• Analyze complex workflow failures and provide sustainable resolutions rather than temporary fixes.

Case Management & Customer Support

• Investigate and reproduce reported technical issues before confirming resolutions.
• Analyze error messages, logs, telemetry, and flow run history to identify root causes.
• Provide clear and accurate customer-facing technical updates.
• Document troubleshooting steps, root cause, and resolution accurately.
• Take end-to-end ownership of support cases through resolution.
• Maintain defined SLA, response time, productivity, quality, and customer satisfaction standards.
• Escalate complex issues with complete troubleshooting evidence.
• Contribute reusable solutions and troubleshooting guides to the knowledge base.
• Collaborate with internal teams and client stakeholders to resolve complex technical issues.

Requirements

Essential

• 4+ years of hands-on experience with Microsoft Power Platform.
• Strong practical experience building and supporting Power Apps, including Canvas and/or Model-Driven Apps.
• Strong hands-on experience with Power Automate and Cloud Flows.
• Working knowledge of Dataverse, connectors, environments, ALM, and Power Platform security.
• Strong troubleshooting skills using error messages, logs, telemetry, and flow run history.
• Good understanding of APIs, integrations, authentication, permissions, and connectivity issues.
• Experience in technical support, application support, enterprise support, or customer-facing technical support.
• Experience working with SLA-driven support environments.
• Strong written and verbal English communication skills.
• Strong analytical and problem-solving skills.
• Ability to independently troubleshoot and resolve complex technical issues.
• Willingness to work in rotational shifts.
• Comfortable working from the Gurgaon office on a full-time basis.

Preferred

• Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600.
• Experience supporting enterprise Power Platform environments.
• Exposure to Power BI, Azure, SharePoint, or Dynamics 365.
• Strong understanding of Power Platform ALM, DLP policies, and governance.
• Experience with Power Automate Desktop/RPA.
• Experience handling escalations or complex technical support cases.
• Additional language proficiency apart from English.

Work & Shift Expectations

• This is a full-time Work From Office opportunity based in Gurgaon.
• Candidates are required to work from the Gigmos Gurgaon office.
• The role follows a rotational shift schedule based on business and client requirements.
• Employees are expected to be available and actively working during their assigned shift.
• The role follows defined SLA, productivity, quality, and customer-support standards.
• Candidates should be comfortable working in a customer-facing technical support environment.

Onboarding

Selected candidates will complete:

• Gigmos onboarding formalities
• Background Verification (BGV)
• NDA and client security requirements
• Client-specific process and technical training
• Required technical assessment/certification, if applicable
• System and tool setup

Employees will begin handling live customer cases after completing the required onboarding and training process.

Who This Role Suits

This role is suitable for:

• Power Platform Support Engineers with 4+ years of experience
• Power Apps Developers with strong troubleshooting and support experience
• Power Automate Developers with enterprise support exposure
• Power Platform Consultants with customer-facing experience
• Application/Technical Support professionals with strong Power Platform expertise
• Professionals experienced in handling enterprise customer issues, escalations, and SLA-driven support

This Role May Not Suit You If

• You have only theoretical or training-based knowledge of Power Platform.
• You do not have substantial hands-on experience with Power Apps and Power Automate.
• You are looking exclusively for a development role without customer support responsibilities.
• You are not comfortable working in rotational shifts.
• You are not comfortable working from the Gurgaon office.
• You are not comfortable with case ownership, SLA-driven support, and customer communication.

Key Skills

Power Apps | Power Automate | Dataverse | Canvas Apps | Model-Driven Apps | Power Automate Desktop | Connectors | ALM | Power Platform Security | DLP | APIs & Integrations | Technical Troubleshooting | Enterprise Application Support | Customer Support | SLA Management