Technical Project Manager - Salesforce CRM

Technical Project Manager (TPM) – Salesforce CRM Delivery

Location: Phoenix, AZ (Hybrid – 3 days/week onsite required) Engagement Type:

Contract Practice: Technology Delivery / CRM Modernization

Overview

We are seeking an experienced Technical Project Manager to join a Salesforce-based CRM

delivery team supporting a large financial services client. This role sits at the intersection

of technical delivery and agile program execution — owning the software delivery lifecycle

for Salesforce features and enhancements, coordinating scrum teams, and ensuring

smooth, predictable releases. The ideal candidate is equally comfortable running agile

ceremonies as they are discussing Salesforce architecture with technical leads.

Key Responsibilities

Own end-to-end technical delivery for Salesforce CRM initiatives, from feature intake and refinement through development, testing, and release

Manage and support multiple scrum teams — facilitating sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives

Drive Program Increment (PI) planning sessions and manage cross-team dependencies, risks, and timelines

Partner with engineering and support teams to manage the full SDLC for features moving beyond initial (L3) triage, ensuring clean handoffs and delivery accountability

Track and report on delivery status, velocity, risks, and blockers to technical leads and business stakeholders

Maintain accurate, well-organized project artifacts in Jira and Confluence (epics, stories, roadmaps, release notes, dependency maps)

Collaborate with Salesforce architects, developers, and QA to ensure delivery aligns with platform best practices and release governance

Identify and manage cross-functional dependencies, scope changes, and delivery risks proactively

Support release management and deployment coordination across Salesforce environments (sandbox through production)

Required Qualifications

5+ years of experience as a Technical Project Manager or Scrum Master delivering software on the Salesforce platform

Strong working knowledge of the Salesforce ecosystem, architecture, and release cycles

Salesforce advanced certification required — one or more of the following:

Salesforce Certified Technical Architect (CTA)

Salesforce Certified Application Architect

Salesforce Certified System Architect

Salesforce Certified Platform App Builder

Salesforce Certified Advanced Administrator

Proven experience managing scrum teams and running full agile ceremonies

Hands-on experience with PI (Program Increment) Planning, ideally within a SAFe or scaled agile environment

Advanced proficiency with Jira and Confluence for backlog, roadmap, and documentation management

Solid understanding of the software development lifecycle (SDLC) and release/change management processes

Excellent stakeholder communication skills; able to translate technical detail for both technical and business audiences

Must be able to work onsite in Phoenix, AZ 3 days per week

Preferred Qualifications:

SAFe certification (e.g., SAFe Scrum Master, SAFe RTE, SAFe SPC, or SAFe Agilist) or hands-on experience delivering in a SAFe environment

Scrum Master certification (CSM or equivalent)

Experience in CRM modernization or large-scale Salesforce transformation programs

Background in financial services or other highly regulated industries

Familiarity with DevOps/release tooling for Salesforce (Copado, Gearset, Flosum, or similar)

What Success Looks Like

Within the first 90 days, this person will have embedded with the scrum teams,

established a rhythm for PI planning and sprint execution, and become the go-to point of

coordination between Salesforce delivery teams and program stakeholders — driving

predictable, well-documented releases.