Project Manager III (Remote/hybrid/Onsite)

RESPONSIBILITIES:
A client with Kforce is seeking a Project Manager III to join their team in Tucson, AZ.

Responsibilities:

• Serve as a point of contact for issue and feedback intake from Strategic Firms, triaging with enough technical depth to distinguish a genuine bug from a config/setup/permissions issue before it goes to product or engineering
• Maintain and update the tracker of themes and issues - status, owner, aging, technical root cause where known - and keep it audit-ready for stakeholder reporting
• Partner directly with engineering to understand root cause (e.g. API/integration failures, data sync issues, Role Bases Access problems, SSO) and translate it into plain language for non-technical stakeholders
• Ask engineering the right technical follow-up questions so issues move forward
• Track firm-level status (RYG) across the assigned firm portfolio and flag items at risk of becoming escalations
• Support in preparing biweekly stakeholder status updates and the stakeholder dashboard
• Track technical dependencies and escalations - whether an item is blocked on an engineering fix, a product decision, or a firm-side configuration issue - and surface blockers early

REQUIREMENTS:

• 5+ years of technical program/project management experience, ideally supporting a SaaS integration, API, or platform product
• Experience working cross-functionally with customers, engineering, product, and business stakeholders
• Strong organizational skills - comfortable owning a tracker/system of record and keeping it accurate under a steady flow of new items
• Proficiency with AI tools (Cursor, Claude, Gemini, etc.)
• Comfortable reading a Jira ticket, log excerpt, or technical doc directly, without needing it translated first
• Comfortable operating with limited day-to-day oversight
• Able to translate technical issues into plain language for a non-technical stakeholder audience
• Able to secure documentation highlighting technical issues and serve as conduit of these issues back to product teams

Preferred qualifications:

• Prior experience as a Technical Program Manager, Technical Account Manager, or Solutions Engineer
• Experience with tools such as Smartsheet, Airtable, or similar tracking/dashboard platforms
• Prior experience supporting an escalation or partner-success function
• Familiarity with accounting software, practice management software or accounting firm ecosystem

Technical Program Management Craft Skills:

• Leverages technical domain expertise and a deep understanding of the software development lifecycle and agent-driven development to rapidly onboard, partner with technical SMEs, and deliver on tech strategy
• Applies AI and emerging tools to accelerate analysis, shape technical approaches, and deepen influence on product and platform decisions

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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