Customer Service Representative

Role and Responsibilities

• Previous customer service, inside sales, industrial distribution, manufacturing, purchasing, operations, or administrative experience preferred.
• Experience working with ERP systems, order entry systems, or business software is preferred but not required.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working in a fast-paced environment with multiple priorities and deadlines.
• Industrial hose, gasket, sealing products, fluid handling products, or industrial supply experience is beneficial but not required.
• Equivalent combinations of education, training, and experience will be considered.
• Serve as a primary point of contact for customers, suppliers, and outside sales representatives via phone and email.
• Prepare accurate quotations for industrial products, fabricated gaskets, hose assemblies, fittings, and related products.
• Determine fabrication costs and pricing for custom-manufactured products.
• Source products and obtain pricing, lead times, and technical information from suppliers.
• Enter and maintain sales orders, quotations, purchase orders, and customer information within the ERP system.
• Coordinate with production personnel to ensure customer requirements and delivery expectations are communicated clearly.
• Provide timely updates regarding pricing, availability, order status, and delivery schedules.
• Prioritize multiple customer requests while maintaining a high level of accuracy and responsiveness.
• Maintain organized records of customer communications, quotations, orders, and supplier correspondence.
• Demonstrate professionalism, urgency, and a customer-focused approach in all interactions.
• Work effectively as part of a team to support branch goals and customer satisfaction.