Program Manager

Job#: 3057658
Job Description:
Senior Program Manager
Location: Chesapeake, VA
Schedule: 4 days onsite per week
Focus: Large-Scale Enterprise Implementation / Vendor & Stakeholder Management / Retail Operations
We are seeking a seasoned Program Manager to lead a large-scale workforce transformation initiative within a major retail environment. This is not a hands-on technical Program Manager role. The strongest candidate will be someone who excels at bringing structure to complex programs, managing vendors and cross-functional teams, communicating with senior leadership, and driving a major implementation from planning through rollout.
The program is still relatively early, so this person will play an important role in establishing the overall program plan, organizing workstreams, identifying dependencies and risks, and ensuring internal teams and external vendors stay aligned. The initiative will ultimately affect stores, workforce operations, payroll, merchandising, and other areas across the organization.

• Seasoned Program Manager who has led large, complex enterprise programs or implementations.
• Strong business-facing and functional leadership, rather than deep technical expertise.
• Ability to manage multiple vendors, internal teams, business stakeholders, and competing workstreams.
• Experience owning a substantial program/project plan, including timelines, milestones, dependencies, risks, and deliverables.
• Strong vendor management skills, including holding partners accountable to commitments and deadlines.
• Excellent executive communication skills with the ability to confidently provide status, risk, and mitigation updates to senior leadership.
• Experience working on programs that have a significant operational or organizational impact.
• Large-scale retail experience is highly preferred, especially programs affecting stores or frontline employees.
• Workforce management implementation experience is helpful

Key Responsibilities

• Own the overall program from planning through implementation and rollout.
• Build and maintain a comprehensive program plan across multiple workstreams.
• Coordinate internal business teams, vendors, operational stakeholders, and supporting technology teams.
• Drive meetings, decisions, deliverables, timelines, and follow-ups.
• Manage external vendors and hold them accountable for milestones, commitments, and issues.
• Identify risks and roadblocks early and develop clear mitigation plans.
• Manage stakeholder expectations when different teams or business areas have competing priorities.
• Provide concise updates to executives on where the program stands, what is at risk, and what needs to happen next.
• Translate information coming from technology teams into business impact and actionable decisions, without needing to be the technical SME.
• Keep a large, complicated implementation organized and moving forward.
• Job is to understand the program well enough to connect the right teams, challenge vendors, manage dependencies, communicate with executives, mitigate risks, and make sure the implementation gets delivered.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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