Frozen Food Supervisor

Job Summary

The Frozen Supervisor is responsible for overseeing the daily operations of the frozen foods department, ensuring product availability, inventory accuracy, merchandising excellence, food safety compliance, and exceptional customer service. This position supervises department associates, maintains high standards of product quality and presentation, and supports the achievement of sales, shrink, and labor goals.

Key Responsibilities Department Operations

• Supervise daily frozen department activities, including stocking, replenishment, and merchandising.
• Ensure frozen food cases, end displays, and promotional areas are properly stocked and maintained.
• Monitor inventory levels and assist with ordering, receiving, and product rotation.
• Maintain department cleanliness, organization, and operational readiness.
• Ensure department standards are consistently met regarding appearance, pricing, and product availability.

Customer Service

• Deliver exceptional customer service and assist customers with product inquiries and selections.
• Resolve customer concerns professionally and in a timely manner.
• Maintain a welcoming shopping environment through strong department presentation.
• Support customer satisfaction initiatives and service excellence standards.

Team Leadership

• Train, coach, and develop frozen department associates.
• Assign daily responsibilities and monitor productivity and performance.
• Promote teamwork, accountability, and a positive work environment.
• Provide leadership support during manager absences and peak business periods.
• Reinforce company policies, operational procedures, and safety standards.

Inventory Management & Merchandising

• Monitor inventory accuracy and ensure proper replenishment practices.
• Execute promotional displays, seasonal sets, and merchandising plans.
• Ensure proper pricing, signage, and product placement.
• Monitor product movement and adjust stocking priorities as needed.
• Minimize shrink through proper handling, storage, and rotation procedures.

Food Safety & Compliance

• Ensure compliance with all food safety, sanitation, health, and workplace safety regulations.
• Monitor freezer temperatures and maintain proper storage conditions.
• Verify product code dates and remove damaged or unsaleable merchandise.
• Maintain required logs, records, and department documentation.
• Adhere to company operational and safety standards.

Financial Performance

• Support efforts to achieve department sales, labor, and shrink goals.
• Monitor inventory levels to maximize sales opportunities while reducing waste.
• Assist in controlling expenses and improving department productivity.
• Identify opportunities to improve operational efficiency and profitability.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery, frozen foods, retail, or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Knowledge of inventory control, stocking procedures, and merchandising practices preferred.
• Ability to work effectively in a fast-paced environment.
• Basic computer and inventory management skills.

Physical Requirements

• Ability to stand, walk, bend, reach, and lift throughout the workday.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to work in freezer environments and cold temperatures for extended periods.
• Ability to safely operate pallet jacks, stocking equipment, and department tools.
• Flexible schedule, including evenings, weekends, and holidays.

Key Competencies

• Leadership
• Customer Focus
• Team Development
• Communication
• Merchandising
• Inventory Management
• Organization
• Food Safety Compliance
• Problem Solving
• Results Orientation

· Access to up to 50% of your earned wages before payday, via our partnership with Stream