Scrum Master

Job Title: Senior Scrum Master

Duration: 6 Months (Possible extension/hire)

Location: Hybrid – 3 days per week onsite in New York City, NY 10010

Job Description:

• We are seeking an experienced Senior Scrum Master to support our Field Experience value stream.
• This role is responsible for driving projects from inception through delivery while promoting Agile excellence across technology and business teams

MUST HAVES (Non-Negotiable Requirements)

• 8+ years of experience as a Scrum Master, preferably in insurance or financial services
• Well-versed in leading scrum team events and PI planning
• Strong technical background with hands-on experience in Scrum team competencies (programming, testing, requirements gathering) prior to Scrum Master or PM roles
• Technical expertise to mentor teams across Development, Testing, BA, DevOps, UAT, and Integrations
• Ability to analyze risks and process gaps, propose solutions, and assist with remediation
• Proficiency with JIRA, Confluence, and Ativo
• Demonstrated capability to mentor teams on AI usage to improve productivity and delivery

The Senior Scrum Master will:

• Lead project facilitation using Agile methodologies
• Serve as a hands-on mentor and coach to Scrum teams
• Partner with Product Owners, delivery leads, technology teams, and business partners
• Report directly to the Release Train Engineer (RTE)

What You''''ll Do

• Coach teams in Scrum/Agile principles to maximize delivery effectiveness
• Support Product Owners in backlog development and refinement
• Represent teams in Scrum of Scrums and cross-team planning forums
• Mentor teams on AI tools (JIRA, Confluence, Ativo, Microsoft Copilot) to streamline documentation, planning, and execution
• Ensure transparency and accuracy of progress reporting
• Monitor and optimize team velocity and delivery metrics
• Remove impediments and resolve conflicts proactively
• Coach teams toward collaboration, self-management, and accountability
• Drive sustainable Agile transformation with energy and resilience
• Facilitate all Scrum events: stand-ups, sprint planning, reviews, retrospectives
• Monitor Scrum team compliance within JIRA
• Track Agile metrics (velocity, burndown, predictability)
• Contribute to the Community of Practice for Agile maturity

What You''''ll Bring

• Bachelor''''s degree in Computer Science or related field (required)
• Scrum Master certification preferred
• Proficiency with AI-enabled tools in JIRA, Confluence, Ativo, and Microsoft Copilot
• Proven technical mentoring experience across SDLC disciplines
• Experience managing SOA-based projects
• Strong understanding of Agile methodologies and SDLC
• Familiarity with life insurance or financial services
• Experience facilitating large-scale workshops or cross-functional sessions
• Ability to manage multiple complex system projects simultaneously
• Excellent analytical skills, independent thinking, and sound judgment