IT Operations Administrator

About Prevail Partners

Prevail Partners is a leading British intelligence, security and operational support company. We help governments, NGOs and commercial organisations operate safely and effectively in some of the world's most complex environments by combining intelligence, technology and operational expertise. Our teams deliver actionable insight that helps clients manage risk, make informed decisions and achieve meaningful operational impact where it matters most. 

Our shared mission is to deliver unrelenting excellence in everything we do, underpinned by integrity, curiosity, accountability and care.

About the Role

We are looking for an experienced IT Operations Administrator to support the day-to-day administration, maintenance, and continuous improvement of Prevail Partners' IT systems and Microsoft 365 environment.

Reporting to the Solutions Engineer, you will support user lifecycle activities, endpoint management, systems administration and operational improvements while providing second-line technical support where required. The role also contributes to cybersecurity, governance, business projects and continuous improvement initiatives.

This is an excellent opportunity for someone who enjoys combining technical administration with customer-focused IT service delivery.

Key Responsibilities

• Administer and maintain Microsoft's 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Provide second-line IT support, resolving technical incidents and service requests.
• Manage user onboarding, offboarding, account administration, licensing and access management.
• Configure, deploy and support laptops, desktops, mobile devices and associated hardware.
• Administer endpoint management policies, device compliance and application deployments.
• Monitor system performance, identify recurring issues and recommend improvements.
• Maintain IT asset registers, software licensing and device lifecycle records.
• Work with third-party suppliers and managed service providers to coordinate support and technical escalations.
• Support cybersecurity controls, identity and access management, and secure configuration standards.
• Assist with business projects involving new technologies, infrastructure and systems.
• Maintain IT documentation, procedures and technical standards.
• Support backup, disaster recovery and business continuity activities.
• Deliver excellent customer service while meeting agreed service levels and internal KPIs.
• Build strong relationships with colleagues and continually improve the end-user experience.

Essential Skills and Experience

• Experience administering Microsoft 365 services.
• Experience with Microsoft Entra ID and identity and access management.
• Experience supporting Windows and macOS devices.
• Experience with Microsoft Intune or another endpoint management platform.
• Experience administering Exchange Online, Teams, SharePoint and OneDrive.
• Strong troubleshooting skills across hardware, software and Microsoft 365.
• Experience managing user onboarding, offboarding and access requests.
• Knowledge of cybersecurity principles and best practice.
• Delivers excellent customer service and stakeholder management skills.
• Builds strong relationships across the business.
• Communicates effectively with technical and non-technical colleagues.
• Eligible to work in the United Kingdom.

Desirable Skills and Experience

• Experience in an IT Operations, Systems Administration or IT Support role.
• Experience within defence, government or other security-focused organisations.
• Knowledge of Cyber Essentials Plus or ISO27001.
• Experience with Microsoft Defender for Endpoint.
• Familiarity with Conditional Access and Azure administration.
• Microsoft certifications.

At Prevail, we believe in recognising and rewarding our people. Our benefits package is designed to support your wellbeing, financial security, professional development, and life beyond work:

• AXA Private Medical Insurance: Fully funded private healthcare cover through AXA.
• Health Shield Cashback Plan: Claim cashback on everyday healthcare costs including dental, optical, physiotherapy, prescriptions, and more.
• Salary Sacrifice Pension Scheme: A tax-efficient way to save for your future through pension contributions.
• Employee Assistance Programme: Confidential mental health, legal, financial, and wellbeing support through Health Hero.
• Free Gym Membership & Wellness Perks: Free gym access, plus company-sponsored fitness classes each week.
• Enhanced Leave Entitlements: Supporting you through important life moments with flexibility and care.
• Professional Development Days: Dedicated time off to focus on your personal and professional growth through training, courses, or self-directed learning.
• Cycle to Work Scheme: Tax-efficient savings on bikes and accessories, available post-probation.
• Season Ticket Loans: Interest-free loans to support annual commuting costs.
• Socials & Team Culture: Company socials every other Thursday, regular run club meetups, plus summer and Christmas events that bring the team together.
• Culture & Development: A values-led culture with collaborative initiatives and meaningful opportunities for personal and professional development.