Center Support Supervisor

JOB PURPOSE

Under the direction and supervision of the Program Manager, the Center Supervisor provides operational support to the PACE center by directing and supervising the administrative support staff and the center geriatric aides.

ROLES AND RESPONSIBILITIES

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Provide supervision, leadership, and direction to the center-based Caregivers and administrative support staff

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Schedule and implement staffing plan

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Responsible for recruiting, orientation and training, disciplinary actions, and terminations, as necessary.

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Promote staff development, and evaluates staff performance.

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Promote employee recognition and exceptional customer service.

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Ensure that Caregivers and support staff are effectively performing duties and provides ongoing coaching and training.

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Manage time cards, and administrative duties for payroll.

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This position may supervise additional staff as assigned.

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May provide supervision, leadership, and direction to additional administrative support staff as identified by the local Program Manager

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Oversee the daily operations of the center including: Participant care, Inside appointments, Transportation communication and coordination, Meals & snacks, Supplies

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Generate reports and completes any required EHR data entry.

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Serve as an effective member of OLSHS’s management team.

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Collaborates with other supervisors and participates in required meetings.

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Works collaboratively with the program manager on issues related to quality programming, efficiency and cost effectiveness, such as:

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a. Advance the goals and objectives of the organization

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b. Develop department specific performance goals

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c. Implement quality improvement plans

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d. Participate in establishing and monitoring financial targets.

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Maintains active involvement in the promotion of On Lok in the community, which may include after-hours events.

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Participates in the administrator on-call rotation providing after-hours coverage for On Lok in their respective region.

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Actively participates in disaster planning activities and training (Incident Command System).

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Other duties as assigned.

REQUIRED QUALIFICATIONS

Bachelor's Degree

Health Care or Business Management

Or

equivalent experience

Health related experience within the last three years

Working with the frail and elderly

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Efficient, responsive, professional, and excellent organization and communication (verbal and written) skills

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Computer literate with Microsoft Office Suite.

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Has a demonstrated ability to lead and maintains an upbeat and positive approach to reinforcing behaviors and creating a highly effective team.

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Skilled facilitator and problem solver with excellent interpersonal skills with both internal and external customers.

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Ability to work effectively independently and as part of an interdisciplinary team.

PREFERRED QUALIFICATIONS

2-4 years

Supervisory experience

Healthcare related certification/License

Upon Hire