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Senior MSP Help Desk Engineer - Root-Cause Expert

SearchabilityAdelaide, South Australia🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationAdelaide, South Australia, Australia
Microsoft Office

Job description

Searchability, an Adelaide-based MSP, seeks a Senior Engineer to be the go-to technical expert for national clients. You'll own complex incidents, perform root-cause analysis and mentor L1/L2 engineers while shaping the knowledge base.

You'll work on Windows Server, AD, M365, Azure, Fortinet and networking, with remote support and on-site escalation. The role combines hands-on administration with project collaboration and proactive improvement.

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