Desktop/Customer Engineer

Required/ Ideal

Skills

Candidate Skills Response

Required

Do you live within commutable distance from Stamford, CT

Required

Are you willing/able to work onsite daily?

Required

L1 or L1.5 technical skills able to support IT technical support and related hardware and software installations, upgrades, troubleshooting and resolution.

Required

Strong with IT desktop support, proficient using IT systems and technology tools. Hands on with (re)imaging computers (Windows 10/11), computer/mobile deployments and IMAC s experience.

Required

Able to follow establish processes, procedures and documentation that is compliant with internal and customer procedures and work in an organized manner

Required

Manages and escalates issues appropriately to meet customer expectations.

Required

Provides consistent, high-quality customer service to internal and external stakeholders, adapts quickly to changing environments.

Required

Clear spoken and written English skills.

Required

Ensures health and safety practices and capable of performing physical tasks such as lifting up to 50 pounds and moving throughout the workday.

Ideal

Best Buy Geek Squad type experience. Describe

Ideal

Asset Management, AV/ Conference room, Printers, Mobility OS