Customer and Sales Support Representative

Job Description
Job Description
Customer Service Representative
Our client is a healthcare company based in Kalamazoo, Michigan, providing specialized diagnostic and clinical services to a range of organizational clients. This is a hands-on customer support role within a small, collaborative team. You'll be the frontline contact for clients — managing orders, answering questions, and resolving issues — while helping maintain accurate records and strong data practices across the department's core systems.

Responsibilities
Respond to client calls and emails in a timely, professional manner
Enter and manage customer orders accurately
Look up and communicate results to clients as needed
Maintain and update customer profiles and account information
Onboard new clients into internal systems, including the company's LIMS (laboratory information management system)
Escalate complex or sensitive issues to the team lead when appropriate
Maintain HIPAA compliance across all customer interactions and data handling
Identify opportunities to promote additional services to existing customers
Support consistent data quality practices across systems used by the team
Requirements
Prior customer service experience, ideally in a healthcare or regulated industry
Comfortable learning and working within order management or CRM/LIMS-type systems
Experience handling sensitive or confidential data in a regulated environment
Strong communication skills — clear, professional, and client-focused
Detail-oriented with solid data entry accuracy
Local to Kalamazoo or willing to relocate (fully on-site role)
Bonus: experience with Salesforce