Sales manager

Job Description
Job Description
Description:
JOB TITLE:
PATIENT EXPERIENCE MANAGER
EMPLOYER:
Limitless Male Medical
DEPARTMENT:
Experience Team
REPORTS TO:
District Sales Manager
About Limitless Male Medical
Limitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results.

Our approach—The Limitless Way—is where
Performance Meets Care
, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience. Every action, interaction, and decision should support that outcome. POSITION SUMMARY
The Patient Experience Manager (PEM) is responsible for guiding patients through their full care journey, ensuring a seamless, informed, and empowering experience from onboarding through ongoing treatment.

This role plays a critical part in delivering a consistent, high-quality patient experience by combining patient education, program coordination, and relationship management to support long-term engagement and outcomes. The PEM ensures every patient feels confident, supported, and connected throughout their care journey.

THE LIMITLESS WAY IN ACTION
Excellence:
Deliver a personalized, high-touch experience that exceeds expectations
Empowerment:
Help patients understand their options and feel confident in their decisions
Expertise:
Communicate clearly and confidently about treatments and protocols
Efficiency:
Ensure smooth transitions, clear next steps, and proactive follow-up
Empathy:
Build trust through active listening and supportive communication
PRIMARY RESPONSIBILITIES
Patient Journey Ownership
Guide patients through onboarding, treatment progression, and ongoing care
Educate patients on treatment options, timelines, and expectations
Ensure patients remain engaged and consistent with their care plans
Celebrate patient progress and reinforce long-term success
Patient Engagement & Communication
Build strong, trust-based relationships with patients
Address patient questions, concerns, and barriers to adherence
Provide clear, simple, and proactive communication at every stage
Ensure patients feel supported, informed, and confident in their care
Program Coordination & Support
Manage patient accounts, subscriptions, and documentation
Coordinate with clinical and administrative teams to ensure seamless care
Support medication ordering, tracking, and follow-up
Monitor patient activity and re-engage as needed
Clinic & Team Collaboration
This role requires flexibility, adaptability, and a team-first mindset.

All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure. Partner with PRCs and clinical staff to ensure a consistent patient experience
Support clinic flow when needed to maintain efficiency and patient satisfaction
Communicate effectively across teams to ensure alignment and continuity of care
LIMITLESS WAY STAFF EXPECTATIONS
At Limitless, every team member is responsible for the full patient experience—not just their individual role.

Team members are expected to step in and support clinic operations as needed to ensure patients are cared for promptly and professionally. This may include assisting with check-in, rooming patients, preparing rooms, supporting clinical staff, or helping maintain clinic flow—within the scope of their training and licensure. A team-first mindset is essential. We operate with a shared objective: delivering exceptional patient experience at every step.

Take ownership of the patient journey and ensure no gaps in communication or care
Maintain professionalism, positivity, and confidence in every interaction
Communicate clearly, set expectations, and follow through consistently
Collaborate with team members with a shared focus on patient success
Contribute to clinic performance through engagement, accountability, and teamwork
Requirements:
QUALIFICATIONS
Strong communication and relationship-building skills
Highly organized with attention to detail
Ability to manage multiple patients and priorities simultaneously
Proficiency in EMR, CRM systems, and Microsoft Office
Patient-centered mindset with a passion for delivering exceptional experiences
ADDITIONAL INFORMATION
This role supports both patient experience and clinic performance through engagement and coordination
Cross-functional support may be required based on clinic needs
What Success Looks Like in This Role
Patients feel informed, confident, and supported throughout their care journey
Patients remain engaged and consistent with their treatment plans
Communication is proactive, clear, and builds trust with each interaction
Barriers to care are addressed quickly and effectively
The patient experience is seamless across handoffs and follow-up
This description is not exhaustive and may be adjusted as business needs evolve.

Benefits
At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
Competitive salaries and benefits
Opportunities for growth and development
PTO accrual
Health, Vision, and Dental Available with HSA & FSA options
Employee appreciation and recognition
401K option
Limitless male clothing discounts
Company paid LTD & employee life insurance
Employee discounts on treatments, supplements and products