SENIOR PROJECT MANAGER CONTACT CENTER MODERNIZATION & CLOUD TRANSFORMATION

SENIOR PROJECT MANAGER – CONTACT CENTER MODERNIZATION & CLOUD TRANSFORMATION
Location: Sacramento, CA (100% Onsite) - 5 days
Experience: 12+ years managing complex enterprise IT, cloud, or modernization projects.
Must: CONTACT CENTER MODERNIZATION & CLOUD TRANSFORMATION

Key Responsibilities:
* Manage end-to-end project planning, execution, governance, and delivery.
* Develop and maintain project schedules, milestones, budgets, and deliverables.
* Coordinate cloud architecture, security, API development, QA, and operations teams.
* Maintain RAID logs, project documentation, and change-control processes.
* Lead stakeholder meetings, executive reporting, and project status reviews.
* Oversee migration readiness, testing, approvals, and deployment coordination.
* Manage dependencies, resource planning, and operational transition.
* Ensure project deliverables meet established quality and governance standards.
Required Skills:
* Enterprise IT project and program management.
* Cloud transformation or contact center modernization experience.
* Project governance, budgeting, scheduling, and RAID management.
* Agile, Waterfall, and hybrid project delivery methodologies.
* Stakeholder management and executive communication.
* Experience coordinating complex, cross-functional technical teams.
Preferred Qualifications:
* PMP certification.
* AWS or Amazon Connect project experience.
* Public-sector or government IT project experience.
GENERAL REQUIREMENTS – ALL POSITIONS
* Must be available to work onsite in Sacramento, California, five days per week.
* Ability to work collaboratively with enterprise technical and business teams.
* Strong communication, documentation, and problem-solving skills.
* Relevant experience with AWS, Amazon Connect, cloud modernization, or enterprise technology transformation, depending on the role.