RETAIL OPS LEAD (FIXED TERM)

WHO WE ARE​​ 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ ​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ ​ 

WHY YOU’LL LOVE WORKING HERE ​​ 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​​ 

• You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories 
• We are an inclusive company where you are encouraged to be yourself at work

WHAT YOU DO:

1. You are responsible for a seamless customer journey and omni experience by ensuring the Store Operating Model is implemented and maintained across your sales market in all stores.

• You work closely with Retail Tech, Area, Stores and other functions to align strategy and roll-out plans across tech and non-tech initiatives. (Smart Store, SCO etc.)

1. Taking decisive actions, you maximise the way of working through people, processes, and technology to drive omni growth and customer lifetime value across the sales market.

WHO YOU ARE :

1. You put the customer first and your experience, knowledge and achievements clearly demonstrate this.
2. Others within the organization depend on you to support them with your deep knowledge of store operations and capability to create an omni-relevant, customer experience in the physical store.
3. You understand the impact of the store workload and how it contributes towards the colleague experience.
4. Putting the customer first, you release the full potential of how to operate within the physical store.

HOW YOU DO IT:

1. By acting in line with our values, having the right mindset and leadership you contribute to H&M’s business success.
2. No matter what your role is at H&M – WHAT you do is as important as HOW you do it.

Please Click Here For The Complete Role Description

Proven Leadership Skills
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A strategic approach to implement and execute strategies on area and sales market level
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Goal & results motivated
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Being solution orientated & adapts to challenges
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Proven training skills & results from previous role/s
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Strong communication & collaboration skills
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Fluent in English, both written

1+ years of experience in a role related to store operations (e.g., Store Manager)
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Strong knowledge and experience in the application of store operations best practices
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Good understanding of tech product development and how it can impact the physical store operating model and customer experience
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Experience in implementing & leading change initiatives

You embrace diversity & inclusivity and understand it’s what makes us strong
•
Clearly demonstrate a customer first mindset

This is a full-time position, reporting to Store Operations Manager in Bangalore or in Delhi.

Apply by sending in your CV in English as soon as possible, but no later than November 5th, 2026. Due to data policies, we only accept applications through career page.