Customer Support Officer (US Inbound Voice Process)

Adeeba e-Services Private Limited

Adeeba E services Pvt Ltd provides 24*7 Technical Support to UK/USA customers regarding printers, routers, emails. and also provide website development services to national and International Business

Greeting from Adeeba E Services...!!!

We are hiring for the Inbound Technical Support Process for our Salt Lake Office

Experience: 1year to 5years in Technical support(Computers,Printers and Router support in BPO)

CTC: 1.5Lacs to 2.5Lacs

Location: Kolkata (Saltlake)

Shift: US Shift

Process: Inbound Technical Support.

Job Role:

1. Speaking with customers of US through cold calling and resolving issues by troubleshooting their computers and laptops.

2. Provide them with solutions and sale relevant services and packages.

3. Close calls with proper service and take payments from the authorise gateway

Criteria:

Need Experience in international BPO In Desktop Support

Technical support Sales (outbound/Inbound) experience preferable

Must have good Communication skill

Should have knowledge in call closing and Sales for tech support

Flexible for Night shift

Benefits:

1.Fixed Salary+Incentives

2.Attendance incentives

3.Fixed shift

4.Friendly environment

need good communication skill

flexible for night shift