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Service Delivery Manager

CitiusTechDallas, TX🇺🇸United StatesPosted 10 Jul 2026

Why This Role Stands Out

This hybrid Service Delivery Manager role offers a fantastic opportunity to lead critical EDI migration and Azure modernization projects, developing valuable skills in program governance and cloud transition. You'll thrive in this position if you have a knack for coordinating complex initiatives and driving successful outcomes within a dynamic environment. Apply today to join CitiusTech and make a significant impact!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Dallas, TX, United States
Posted
6 weeks ago
EncryptionAzureComplianceHIPAAJiraMS ProjectOnboardingPMPProcess ImprovementServiceNowVendor Management

Job Description

Job description:
Role Overview
Lead and coordinate three critical streams:
1.    EDI Migration Project – Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.
2.    L2/L3 Support Team – Manage ongoing support for the legacy EDI platform during migration and stabilization.
3.    Azure Modernization Project – Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to Azure.
 
Key Responsibilities
•     Program Governance & Planning
o     Develop integrated program plans covering migration, support, and Azure modernization.
o     Define milestones, dependencies, and risk mitigation strategies across all streams.
•     Cutover & Transition Management
o     Plan and execute cutover from legacy to Sterling and later to Azure.
o     Ensure smooth handover of systems and documentation to cloud operations teams.
•     Process Improvement
o     Review and enhance existing SOPs for migration, support, and cloud transition.
o     Establish governance frameworks for decision-making and escalation.
o     Define and implement KPIs for delivery performance, SLA adherence, and quality.
o     Standardize reporting templates and dashboards for leadership and client visibility.
•     Team Leadership
o     Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.
o     Align resources and resolve conflicts across parallel projects.
•     Stakeholder Communication
o     Provide consolidated status updates to senior leadership and client.
o     Prepare executive dashboards and transition readiness reports.
•     Budget Oversight
o     Track program financials and performance against SOW.
o     Negotiate scope changes and manage invoicing approvals.
•     Risk & Issue Management
o     Maintain risk register for migration and cloud transition.
o     Implement contingency plans for cutover failures or delays.
•     Compliance & Security
o     Ensure HIPAA and data security compliance during migration and cloud onboarding.
o     Validate encryption and audit controls in Azure environment.
________________________________________
Required Skills & Qualifications
o     10+ years in IT program/project management with multi-stream delivery experience.
o     Proven success in EDI migration projects, cloud transition programs, and process improvement initiatives.
•     Technical Knowledge:
o     EDI standards (X12, EDIFACT), IBM Sterling B2B Integrator, legacy platforms (TrustedLink).
o     Familiarity with Azure cloud services (IaaS, PaaS, networking, security).
•     Skills:
o     Strong vendor management and multi-team coordination.
o     Expertise in cutover planning, transition governance, and managed services.
o     Ability to design and implement SOPs, governance models, KPIs, and reporting frameworks.
o     Proficiency in project management tools (MS Project, JIRA, ServiceNow).
•     Certifications:
o     PMP or equivalent preferred.
o     ITIL Foundation for support governance.
o     Azure Fundamentals (preferred).
 

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