Housing Officer, Full Time

We are currently looking for a Housing Officer to deliver a high‑quality, customer‑focused housing service in line with the Scottish Social Housing Charter. The post holder will based in our Tenancy South Team and will manage a designated patch. They will also be expected to work flexibly across tenancy management, income recovery, and independent living support. The post holder will support customers to sustain their homes, promote safe and thriving communities, and ensure compliance with legal and regulatory standards.

Key Responsibilities – What You’ll Do:

Principle Duties and Responsibilities include:

• Manage a designated patch, delivering effective tenancy and neighbourhood management services.
• Oversee the allocation and letting of homes, including viewings, tenancy sign-ups, settling-in visits, and liaison with Property Services to minimise void periods and ensure re-let standards are met.
• Administer all aspects of the tenancy lifecycle, including tenancy creation and termination, assignments, successions, subletting and lodger requests, in accordance with policy and legislation.
• Undertake tenancy visits, estate inspections, property checks and neighbourhood walkabouts, addressing environmental concerns and local community priorities.
• Promote sustainable tenancies through early intervention, customer support, partnership working and appropriate referrals to internal and external agencies.
• Investigate and resolve anti-social behaviour, neighbour disputes and community safety issues, using informal interventions and formal enforcement action where necessary.
• Prepare, submit and present cases for court action, including eviction proceedings where necessary, maintaining accurate records and evidencing compliance with legal requirements.
• Identify, respond to and escalate safeguarding concerns in line with organisational policies and statutory responsibilities.
• Maintain accurate records and manage a caseload effectively, ensuring timely progression of actions, compliance with procedures and a positive customer experience.

For full details, please download the job description below.

Requirements – What We’re Looking For:

• Educated to HND level or other relevant professional qualifications with substantial experience within a housing role or similar role delivering a customer focused service.
• Significant Line management/supervisory experience.
• Knowledge of the social housing sector with detailed understanding of housing legislation and best practice guidance.
• Detailed understanding of Welfare Benefits and their interaction within the Social Housing sector.
• Access to transport to travel between locations is required for this role.
• Disclosure Scotland and Right to Work checks are mandatory for this role

Employee Benefits: Why Join Cairn?

We’re committed to creating a workplace where you can thrive. Here’s what you can expect:

• Flexible and hybrid working options.
• Health and wellbeing support.
• Tech and cycle-to-work schemes.
• Compassionate leave and more.

We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.