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RemoteOperations & Project Management

FC Operations Lead

GovCIOHerndon, VA🇺🇸United StatesPosted Oct 12, 2026

Why this role stands out

This remote FC Operations Lead role offers significant career growth within a reputable company, allowing you to lead critical IT support operations and develop advanced skills in a dynamic environment. You'll thrive here if you possess strong technical and management leadership abilities, enjoy problem-solving in classified settings, and can effectively coordinate 24/7 support teams. Apply today to leverage your expertise and contribute to vital government IT infrastructure with a competitive salary of $135,000-$160,000.

Quick overview

Salary$135k - $160k/yr
SeniorityMid Senior
Work modeRemote
LocationHerndon, VA, United States
Posted1 week ago

Job description

GovCIO is currently hiring for a FC Operations Lead to support our newly awarded TSA Focus contract. This position will be located in Herndon, VA and will be fully a hyrbrid remote position
Responsibilities
  • Leads IT support operations at TSA's FC and Site W locations
  • Provides technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectives
  • Directs and controls all field support activities at FC and Site W, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
  • Organizes and coordinates 24x7x365 on-site support at FC, 6:30am-3:00pm Monday-Friday at Site W, with staffing and escalation suitable for watch floor operations
  • Directs and leads IT Help Desk and desk side support, WebEOC User Support and Operations & Maintenance (O&M) team, and DSRN
  • Provides touch labor for designated systems at FC and Site W
  • Coordinate and perform touch labor, as necessary, in support of troubleshooting and repairing non-TSA systems located at Freedom Center and Site W (e.g. HSDN, FAA, USSS)
  • Provides IT support to other Government Agencies (e.g. Secret Service, DoD, FAA) at the Freedom Center and Site W during setup for special events (e.g. State of the Union Address, national-level exercises)
  • Performs the physical integration and connection of non-TSA systems and accessories at user workstations as directed (e g setup of workspaces with KVM extenders, radio terminals, HSDN, etc in support of non-TSA tenant operations
  • Supports FC/Site W events and exercises
  • Maintains unclassified and classified network infrastructure (copper and fiber) at the Freedom Center and Site W and coordinate with engineering teams
  • Maintains readiness of COOP-designated equipment at FC
  • Supports shifts of operations to Site W as d irected

Qualifications
High School with 10+ years (or commensurate experience)
Required Skills and Experience
  • 8 years experience in managing, directing, and leading IT Field Services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
  • Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required: Must have an active TS/SCI clearance
Posted Salary Range
USD $135,000.00 - USD $160,000.00 /Yr.

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