Help Desk Specialist - 175864 with Security Clearance

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense technology, tactical communications, and operational support systems. This position is on-site in Centennial, Colorado. The Help Desk Specialist will provide frontline technical support for mission systems, connectivity solutions, user devices, and operational applications in a 24x7 environment. This is an opportunity to directly support mission execution by ensuring critical communication and operational systems remain available to end users. Responsibilities for the Help Desk Specialist include:

• Provide technical support for NEXUS-enabled missions and mission-critical operational systems.
• Monitor and respond to requests within Mattermost support channels and assist users with troubleshooting activities.
• Resolve connectivity, application, and device issues involving Windows systems, tactical communications platforms, tablets, laptops, and related technologies.
• Manage discrepancy reports (DRs), monitor troubleshooting tools, and coordinate issue resolution activities.
• Escalate complex technical issues to subject matter experts and maintain Systems Integration Lab (SIL) node capabilities. Required Qualifications for the Help Desk Specialist include:
• 1+ years of Help Desk, Technical Support, Customer Service, or related experience.
• Basic knowledge of Windows operating systems, networking fundamentals, and troubleshooting methodologies.
• Experience using ticketing systems, call center tools, or service desk platforms.
• Strong customer service, communication, and problem-solving skills.
• Bachelor's Degree.
• Ability to work rotating shifts in a 24x7 support environment.
• Eligible to obtain and maintain a Common Access Card (CAC).
• Active Secret Clearance. Compensation for the Help Desk Specialist includes:
• Salary Range: $30-$35/hour depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

• 1st Shift (Day): 7:00 AM - 3:00 PM
• 2nd Shift (Evening): 3:00 PM - 11:00 PM
• 3rd Shift (Night): 11:00 PM - 7:00 AM #LI-MZ1 #LI-ONSITE SEO Keywords: Help Desk Specialist, Technical Support Specialist, Service Desk Analyst, IT Support Technician, Desktop Support, Windows Support, Network Troubleshooting, Help Desk Jobs Colorado, Centennial Colorado Jobs, Secret Clearance Jobs, CompTIA A+, Tactical Communications Support, Link 16 Support, JREAP-C Support, WinTAK, ATAK, Mattermost Support, Mission Systems Support, Defense Technology Jobs, Technical Support Engineer, Systems Support, SIL Support, NEXUS Missions, DoD Support Experience, IT Operations Support, 24x7 Technical Support, Connectivity Troubleshooting, Application Support, Hardware Support, Service Desk Jobs, CAC Eligible, Network Support Technician