Business Analyst

XPT Software Australia Pty Ltd Contract

Business Analyst

Melbourne, Australia Posted on 07/25/2025

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description Job Role

Business Analyst (Telecom Domain)

Location

Sydney & Melbourne

Job Responsibilities

• Captures business and user requirements (as stories for agile shops)
• Ensures requirements are understood, developed, tested, and delivered to specification
• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
• Represents project stakeholders throughout planning, development, and release processes
• Works with the platform team to develop release estimates
• Supports the testing effort
• Works with stakeholders to drive adoption
• Define processes across Customer/IT/Employee workflows.
• Fluent in both written and spoken English
• Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
• Must have strong ServiceNow technical knowledge