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Deputy Head Housekeeper

Valor HospitalityManchester🇬🇧United Kingdom

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationManchester, United Kingdom
Recruiting

Job description

Deputy Head Housekeeper – The Medlock at Etihad Campus, Manchester

At The Medlock, every detail matters - the gentle glow of a perfectly prepared room, the calm precision behind the scenes, the quiet confidence of a team who take pride in creating memorable stays.

We're looking for a Deputy Head Housekeeper who embodies that same spirit: someone who leads with warmth, inspires with integrity and understands that true hospitality is felt in the spaces we create.

The Medlock, a Radisson Blu hotel is a brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.

As our Deputy Head Housekeeper, you'll be the calm, capable force that keeps the heartbeat of the department steady and strong. Working closely with the Head Housekeeper, you'll help shape the daily rhythm of the team - ensuring every guest corridor and shared space carries the signature Medlock finish our guests will come to know and love.

You'll lead with warmth, clarity and a grounded confidence, supporting the team to deliver exceptional standards while helping create a workplace where people feel encouraged, motivated and proud of what they do. With an organised approach and a sharp eye for detail, you'll help manage the day-to-day operation to ensure everything runs smoothly, efficiently and always with the guest experience at the centre.

What you'll be doing:

You'll support the Head Housekeeper in leading the team with positivity, professionalism and pride - ensuring every room and public area is beautifully presented, refreshed and guest ready.

Your day will involve anything from assisting with daily room allocations, rotas and performance; coaching and training your team with hands-on leadership, to working closely with Front Office and Engineering teams to maintain a seamless connected guest journey.

What's in it for you?

  • Be part of a high-profile launch within one of Manchester’s most exciting developments

  • Join an energetic leadership team with a shared passion for delivering experiences that feel effortless, personal and memorable

  • Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team

  • Grow your career in a hotel environment where your ideas, individuality and ambition are encouraged

About you:

  • You are warm, welcoming and naturally genuine in the way you care for your guests and coolleagues

  • You are confident under pressure, with a steady presence and a touch of individuality that makes you memorable

  • You're passionate about supporting and developing people, building team spirit and creating a sense of belonging

  • An effective communicator and enthusiastic collaborator, grounded and connected to the city you're helping shape

  • You are experienced in a fast-paced, large volume hotel operations, ideally within a premium, lifestyle or high energy environment

What's in it for you?

Look at some of the Rewards and Benefits avaliable at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at belonging@valoreurope.com.

Please note that employment is subject to proof of eligibility to work in the UK.

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