Program Assistant: I

Job Details

This role will support both the Application Intake Room (AIR) and Processing teams. Responsibilities will include receiving and handling incoming mail, assisting with Optical Character Recognition (OCR) activities, preparing applications for processing, and supporting application processing as needed. The position requires someone who can move between intake and processing responsibilities based on daily business needs.

This is primarily an in-office position, five days per week, with core working hours of 7:00 a.m. to 3:30 p.m. There may be opportunities for some work to be performed from home depending on the work assignment and business needs; however, candidates should expect the role to be primarily onsite.

Overview of the Position

This is a hands-on operational role supporting the full application workflow, from initial mail intake and OCR through application processing. The employee should be comfortable working in a production-focused environment, shifting between responsibilities, and maintaining accuracy while handling a high volume of work.

Qualities that Would Make a Candidate Stand Out

• Strong attention to detail and accuracy
• Flexibility and willingness to assist across mail, OCR, and processing functions
• Ability to work efficiently and maintain productivity in a high-volume environment

Requirements

• High school diploma required

Equipment

The necessary equipment for work performed in the office will be provided. If the employee is approved to perform work from home, they will need to have their own appropriate equipment for remote work.

Level I Responsibilities

• 0-2 Years of Experience
• Support daily operations of assigned programs
• Maintain program documentation and records
• Coordinate meetings and prepare agendas
• Respond to inquiries from stakeholders
• Update program databases and spreadsheets
• Help organize program-related events
• Prepare materials for training and outreach