Business Associate

Job Description
Role: Business Associate – People Operations (Compliance)
Business Unit: Capability Hubs (US HR Operations)
Location: Bangalore, India
Geo Supported: United States
Shift Timings: US Shift (4:30 PM – 1:00 AM IST)
Experience: 2–3Years

Role Overview
The Business Associate– People Operations (Compliance) supports end-to-end HR compliance operations for the
US business by ensuring accurate data management, regulatory adherence, and timely execution of compliancedriven
processes. The role focuses on monitoring employee compliance, maintaining HR data integrity, generating
reports, and supporting audit-ready documentation while adhering to defined SLAs and quality standards.

Key Responsibilities
• Execute day-to-day People Operations compliance activities in line with policies and regulations
• Generate, analyze, and maintain compliance-related reports and dashboards
• Enter, validate, and update employee and compliance data across HR systems
• Monitor employee compliance, identify anomalies, and communicate findings
• Act as a point of contact for HR partners, onshore teams, and support functions
• Manage and resolve escalated compliance-related queries
• Ensure processes are documented and executed within agreed SLAs
• Identify opportunities for process improvement and quality enhancement
• Support audits, reviews, and compliance checks with accurate documentation

Mandatory Technical & Functional Skills
• Proficiency in MS Office (Excel, Word, Outlook)
• Strong data handling and reporting skills
• Experience working with multiple HR or operational systems
• Understanding of HR operations and compliance controls

Preferred Skills & Experience
• Experience in an operational or contact-center environment
• Exposure to international or US-based HR operations
• Strong stakeholder and relationship-management skills
• Ability to work independently and within a team
• Strong organizational and time-management skills

Behavioral Competencies
• High attention to detail and compliance mindset
• Integrity, accountability, and ownership
• Strong analytical and problem-solving skills
• Customer-focused with resilience under pressure
• Adaptable, self-motivated, and improvement-oriented

Education & Experience
• Bachelor’s degree (BA, B.Com, B.Ed, BE, BCA, or equivalent)
• 2–3 years of experience in People Operations, HR Operations, or Compliance
• Exposure to multinational or professional services environments preferred