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Operations & Project Management

Deputy Regional Service Delivery Manager

GovCIOSpringfield, VA🇺🇸United States

Why this role stands out

This role offers a fantastic opportunity to drive impactful customer-centric experiences and shape service delivery strategies within a reputable organization, with a competitive salary range of $150,000 - $180,000 annually. You'll thrive here if you possess strong leadership skills, a passion for enhancing user experience, and expertise in quality assurance and performance metrics. Apply now to leverage your skills and grow your career in this dynamic position.

Quick overview

Salary$150k - $180k/yr
SeniorityMid Senior
Work modeOn Site
LocationSpringfield, VA, United States

Job description

GovCIO is currently hiring for Deputy Regional Service Delivery Manager for
User Experience Lead (SME). Ensures services align to desired customer outcomes and requirements to maximize value for the customer. Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience. Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include elements such as customer satisfaction measures.
This position will be located in multiple locations and will be an onsite position . Generally reports to a Program Manager.
Responsibilities
  • User Experience Lead (SME)
  • Ensures services align to desired customer outcomes and requirements to maximize value for the customer
  • Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience
  • Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include elements such as customer satisfaction measures

Qualifications
Required Skills and Experience
Bachelor's degree (or relevent experience) and 12 years experience
  • BS degree in a related field and 10 years experience leading the quality function of a large agency-wide IT support contract that serves a user community of 80K agency personnel
  • Must have experience in quality standards, QA/QC processes and methods, quantitative analysis of program data to derive quality metrics, and knowledge of SLA-based performance metrics
  • Clearance Level: Ability to obtain and Maintain a public Trust clearabce

Preferred Skills and Experience
Posted Salary Range
USD $150,000.00 - USD $180,000.00 /Yr.

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