IT Support Specialist

Local - full time only - permanent residents only

On-site that may transition to 3 days on-site 2 days WFH after 60 days

We are seeking a hands-on IT Support Specialist to provide end-user support across warehouse and office environments. This posiiton will serve as the primary technical resource supporting warehouse technology including PCs, printers, RF scanners, handheld devices, Wi-Fi connectivity, and user workstations while assisting with basic network administration and infrastructure troubleshooting.

This is an excellent opportunity for a strong Deskside or Service Desk professional looking to expand their skills into networking and infrastructure engineering. The ideal candidate is customer-focused, enjoys solving technical issues, and has experience supporting warehouse or distribution environments.

Essential Duties & Responsibilities

• Provide desktop and deskside support for warehouse and office users.
• Troubleshoot hardware, software, operating systems, and business applications.
• Deploy, image, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Support warehouse technology including:
• RF scanners
• Scan guns
• Lift devices
• Warehouse PCs
• Label and thermal printers
• Barcode printers
• Mobile devices
• Troubleshoot Wi-Fi connectivity and warehouse wireless devices.
• Provide first-level network troubleshooting for switches, wireless infrastructure, VPN connectivity, and general network issues.
• Assist with basic network administration and infrastructure support.
• Monitor network performance and escalate complex issues when appropriate.
• Manage IT assets and equipment lifecycle.
• Support Active Directory user accounts, permissions, and access requests.
• Assist with VMware virtualization administration and troubleshooting.
• Manage ticket intake, prioritization, and resolution through Jira and other IT ticketing platforms.
• Coordinate with vendors and internal teams to resolve technical issues.
• Maintain technical documentation and knowledge articles.
• Support warehouse operational technology and business-critical systems.
• Assist with IT infrastructure projects and technology deployments.
• Provide after-hours support as needed.

Required Qualifications

• 3-5+ years of hands-on IT support experience in a desktop support, deskside support, or service desk environment.
• Strong troubleshooting experience supporting Windows workstations, laptops, printers, peripherals, and mobile devices.
• Experience supporting warehouse, manufacturing, logistics, or distribution environments strongly preferred.
• Experience supporting warehouse hardware including RF scanners, handheld devices, warehouse printers, and wireless devices.
• Working knowledge of networking fundamentals including:
• TCP/IP
• DNS
• DHCP
• Wi-Fi troubleshooting
• Basic switching and connectivity troubleshooting
• Experience using Jira or similar ticket management platforms.
• Basic understanding of VMware virtualization.
• Excellent customer service and communication skills.
• Strong problem-solving abilities with the desire to continue learning infrastructure and networking technologies.
• Ability to work independently while collaborating with technical teams.

Preferred Qualifications

• Experience with Active Directory user administration.
• Exposure to enterprise networking environments.
• Experience supporting warehouse wireless infrastructure.
• Familiarity with enterprise printing solutions.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.