IT Support Analyst

Eckert & Ziegler Isotope Products, Inc. seeks an IT Support Analyst I to provide frontline technical support for users in a highly regulated biotech and pharmaceutical environment. You will troubleshoot hardware, software, and network issues, manage tickets, and ensure secure, reliable access to critical applications supporting medical imaging, radiotherapy, and industrial customers. Responsibilities include workstation setup, user account administration, basic server and cloud support, and adherence to strict safety and compliance standards. Collaborate with cross-functional teams, document solutions, and contribute to continuous improvement of IT processes and service quality.