Business Operations Analyst

Role Summary

Serves as a subject matter expert for vendor- and internally developed applications, business processes, and operational procedures. Documents functional requirements, analyzes software and process needs, develops test plans, and supports business process improvement initiatives. Leads program and project implementation efforts while providing technical guidance, operational support, and solutions to complex business challenges. Partners with management, sales representatives, customers, and cross-functional teams to support quotations, orders, service delivery, and department planning.

Responsibilities

• Provide administrative and operational support to line management across functional areas such as finance, proposals, pricing, contracting, and human resources.
• Lead the planning and implementation of large programs and projects, including coordination with senior management and executive leadership.
• Analyze engineering concepts, requirements, designs, costs, and financing considerations to support project decisions.
• Provide subject matter expertise, advice, and counsel within the assigned functional area.
• Contribute to functional strategic planning, department goals, and resource allocation initiatives.
• Develop functional requirements, test plans, process documentation, and business process improvement recommendations.
• Generate quotations for standard products and custom work, and coordinate follow-up activities with customers and product managers.
• Reconcile purchase orders with quotations, including payment terms, delivery schedules, and related requirements.
• Serve as a customer point of contact from purchase order receipt through product or service delivery.
• Coordinate product and service delivery activities, including purchase order travelers, delivery schedules, domestic and export/import documentation, invoicing, and warranty status.

Qualifications

• Bachelor’s degree in business management, economics, finance, accounting, or a related field.
• 5–7 years of relevant professional experience.
• Broad understanding and application of technical principles, theories, and concepts.
• Experience developing technical solutions to complex business, software, process, and operational challenges.
• Knowledge of strategic planning, resource allocation, production methods, and business management principles.
• Ability to apply accounting and mathematical principles as needed.
• Experience analyzing business trends and projecting future revenues and expenses.
• Proficiency with Microsoft Word and Excel; enterprise application experience is a plus.
• Strong verbal and written communication, attention to detail, customer service, and interpersonal skills.
• Ability to work independently, manage time effectively, and coordinate priorities across multiple stakeholders.

Publishing Pay Range: $44.00 - $48.00 hourly

This position is based in office and requires employee to work on-site.