Membership Sales Manager - Fitness Clubs

Edge Fitness Clubs is seeking an experienced Membership Manager to lead our membership initiatives and contribute to our mission of providing superior fitness and wellness services. This role involves managing membership sales, enhancing member satisfaction, and maintaining a strong membership base. The Membership Manager will utilize strategic planning and a strong understanding of our club's services to promote and sell memberships, while also serving as a primary point of contact for our members. As a key representative of Edge Fitness Clubs, the successful candidate will embody our commitment to quality fitness experiences and personalized coaching.

Responsibilities

• Develop and execute strategies to drive membership sales and renewals.
• Provide exceptional customer service, responding to member needs, and ensuring a high level of satisfaction.
• Conduct market research to identify trends and opportunities within the industry.
• Collaborate with marketing and advertising teams to promote the club's services.
• Organize and oversee membership events and initiatives.
• Maintain accurate records of membership sales, renewals, and cancellations.
• Provide training and support to front desk staff and sales team.

Required Skills

• Strong leadership and management abilities
• Excellent communication and interpersonal skills
• Proficient in the use of CRM software
• Ability to develop strategic sales and marketing initiatives
• Experience in customer service and conflict resolution
• Proficiency in data analysis and financial forecasting