IT Analyst

Description

Robert Half is seeking an experienced IT Generalist to join a growing organization supporting both office and manufacturing operations. You will provide Level II technical support while assisting with Microsoft 365 administration, Windows Server environments. This position is a 2 month contract with potential to extend. Apply today!

Duration: 2 month contract with potential to extend

Location: 100% Onsite in Monroe, WA

Schedule: 7am to 4pm PST (40 hours per week)

Responsibilities

• Provide Level II technical support for Windows workstations, laptops, mobile devices, printers, scanners, Microsoft 365 applications, and general software issues.
• Administer user accounts, permissions, multi-factor authentication (MFA), onboarding/offboarding activities, and shared resource access.
• Support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file shares, print services, system patching, and documentation.
• Troubleshoot networking issues involving LAN/WAN connectivity, VPNs, wireless networks, VLANs, switches, firewalls, DNS, and DHCP.
• Assist with maintaining hybrid cloud and on-premises infrastructure, including servers, storage, backups, monitoring, endpoint management, and business continuity initiatives.
• Support technology across office, warehouse, and manufacturing environments, including shared workstations, label printers, scanners, network drops, and security/camera systems.
• Diagnose and resolve Microsoft 365 issues related to Outlook, Teams, OneDrive, SharePoint, and user account management.
• Document technical issues, solutions, and system changes while maintaining a high level of customer service.

Requirements

• 3+ years of experience in IT Support, Desktop Support, Systems Administration, or Network Support.
• Strong troubleshooting experience supporting Windows desktops, laptops, hardware, and software.
• Experience administering Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and MFA.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, file services, print services, and user/group administration.
• Solid understanding of TCP/IP networking, VPN connectivity, wireless networking, switching, VLANs, and firewall fundamentals.
• Experience supporting users in both office and manufacturing environments.
• Excellent communication, documentation, organization, and customer service skills.

Preferred Qualifications

• Experience with SQL Server administration, database troubleshooting, reporting, or writing SQL queries.
• Knowledge of ERP/MRP systems or experience supporting manufacturing, warehouse, inventory, accounting, or CAD/CAM applications.
• Experience monitoring scheduled jobs, integrations, job queues, or automated processes.
• Familiarity with PowerShell scripting, automation, endpoint management, backup solutions, or infrastructure monitoring tools.
• Experience supporting hybrid cloud/on-premises environments, storage systems, network switches, firewalls, and physical security systems.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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