CyberCX - Security Engineer - Networks

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at .

About the role

We are looking for a Security Engineer - Network Security to join our Managed Security Engineering team.

This is a hands on engineering role supporting secure, reliable customer network environments across a managed services model. You will work across day-to-day operations, incidents, technical changes, platform maintenance and ongoing service improvement.

The role is suited to someone with solid networking fundamentals and practical firewall experience who enjoys troubleshooting live environments, working with customers and continuing to develop their technical capability.

You will work primarily across Fortinet and Palo Alto technologies, while also troubleshooting the wider network environment including routing, switching, VPN, NAT and connectivity issues.

What you will be doing

• Support and maintain customer network security environments across Fortinet and Palo Alto platforms
• Investigate and resolve firewall, VPN, routing, switching and connectivity issues
• Troubleshoot problems across:
• firewall policies
• NAT
• IPsec and remote access VPNs
• routing
• switching
• DNS and general network connectivity
• Perform scheduled configuration changes, upgrades and maintenance across production environments
• Support FortiGate and Palo Alto firewalls and associated management platforms such as FortiManager, FortiAnalyzer and Panorama
• Respond to operational incidents, including higher-priority P1/P2 issues where required
• Complete regular environment health checks and identify issues before they become customer-impacting
• Support firewall policy reviews, optimisation and security improvements
• Work with customers, internal teams and vendors to resolve technical issues
• Maintain accurate technical documentation and operational records
• Follow structured incident, request, problem and change management processes
• Contribute to service improvement and automation opportunities
• Participate in an after-hours on-call roster as part of the wider engineering team

What you need

• Hands on experience with Fortinet / FortiGate and/or Palo Alto Networks
• Good understanding of:
• routing and switching
• NAT
• VPN / IPsec
• firewall policy
• network traffic flow
• DNS
• Experience troubleshooting network and security issues in live production environments
• Ability to work through problems methodically and understand whether an issue sits with the firewall, routing, network, application or another part of the environment
• Experience performing firewall changes, upgrades and maintenance
• Exposure to centrally managed firewall environments such as FortiManager, FortiAnalyzer or Panorama
• Experience supporting incidents and service requests in an operational environment
• Strong customer and stakeholder communication skills
• Ability to work independently while knowing when to elevate or engage other technical teams
• Experience working in managed services, MSP or multi customer environments would be highly regarded

Experience with any of the following would be beneficial:

• BGP and OSPF
• SD-WAN
• high availability and firewall failover
• packet capture and traffic analysis
• F5 or other load-balancing technologies
• cloud networking across Azure or AWS
• network automation or scripting
• Cisco networking and security technologies

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace
• Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year's Diversity & Inclusion Index!

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