Warehouse Team Leader - Pet Drugs Online

Pet Drugs Online is one of the UK's leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.

We're looking for an experienced Warehouse Team Leader to lead our fulfilment operation, ensuring customer orders are picked, packed and dispatched safely, accurately and on time. You'll play a key role in balancing workloads, supporting your team, maintaining stock accuracy and driving operational performance across a busy ecommerce warehouse.

Reporting to the Warehouse Manager, you'll lead the warehouse team to ensure stock is available when needed, customer orders are fulfilled within expected timeframes, and operational standards continue to improve.

How You'll Make a Difference

As Warehouse Team Leader, you'll oversee the day-to-day performance of the warehouse operation, leading your team to deliver excellent service, maintain high levels of accuracy and ensure customer orders leave the warehouse on time.

Working closely with colleagues across the business, you'll support continuous improvement, coach team members, monitor operational performance and help create a safe, efficient and positive working environment.

Worki ng Pattern

40 hours per week across 7 days, including one weekend per month

Monday - Friday, 11:00am - 7:30pm

Weekend shifts between 7:00am - 3:30pm

Key Responsibilities

Lead, motivate and develop the warehouse team through coaching, 1:1s and performance reviews

Plan shift resource to meet operational demand and maximise labour efficiency

Ensure customer orders are picked, packed and dispatched accurately, on time and in full (OTIF)

Monitor warehouse KPIs, including labour efficiency and dispatch performance

Support continuous improvement initiatives to increase efficiency and reduce errors

Ensure warehouse processes comply with Health & Safety, quality standards and audit requirements

Work collaboratively with other departments and Team Leaders to maintain consistent working practices

Oversee inbound and outbound stock processes, prescription dispatches and end-of-day courier activities

You Might Be a Great Fit If...

We're looking for an organised and people-focused leader who enjoys working in a fast-paced warehouse environment. You'll bring:

Experience working within a warehouse or retail environment

Experience managing throughput within a pick and pack operation

Experience using ERP systems

Good Microsoft Office skills, including Word, Excel and PowerPoint

Strong communication, organisational and problem-solving skills

A customer-first mindset and attention to detail

The ability to prioritise workload, manage stakeholders and support team performance

A valid Forklift licence

Desirable

Previous Team Leader experience

Experience using Khaos Control

Experience working within an ecommerce environment

How We'll Support You

At Pet Drugs Online, we're committed to helping our people develop and succeed. Salary of £29, 580. When you join us, you'll benefit from:

The opportunity to lead and develop a high-performing warehouse team

Ongoing learning and development opportunities

A collaborative culture focused on continuous improvement and operational excellence

Supportive leadership and opportunities to develop your career within a growing business

What We Offer Our Team

5 weeks' annual leave plus bank holidays

Additional holiday entitlement with length of service

Your birthday as a paid day off

Company pension scheme (Employee 5% / Employer 3%)

Healthcare Cash Plan

Employee Assistance Programme and wellbeing support

Family-friendly policies

Cycle to Work scheme

Staff discounts on products and veterinary services

Access to employee discounts and cashback offers

Free parking

Regular engagement activities and company events

Dog-friendly workplace

We're committed to supporting our people through career development opportunities, wellbeing initiatives and a culture where everyone can thrive.

Whether you're progressing your warehouse leadership career or looking for your next challenge, Pet Drugs Online offers the support, opportunity and community to help you grow.