Recently postedFull timeTechnology

Service Desk Team Lead - Elevate IT Support & SLAs

RSL Care RDNS LimitedSydney, Sydney🇦🇺Australia

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationSydney, Sydney, Australia

ITIL

Job description

Bolton Clarke is seeking an IS Service Desk Team Leader to guide a high-volume service desk, ensuring SLA compliance and timely incident resolution. You will manage staffing, incident handling and escalation while promoting best practices across sites.

Ideal candidates hold a Bachelor's degree in IT/CS, with ITIL/SLM/Incident Mgmt familiarity and strong communication, planning and problem-solving skills to improve service quality and align with Bolton Clarke's strategic goals.