Why This Role Stands Out
This hybrid role offers a fantastic opportunity to build your expertise in Genesys Cloud CX within a reputable company, providing crucial support for mission-critical services. You'll thrive here if you're eager to learn, collaborate with experienced engineers, and contribute to service improvements, making it an excellent launchpad for your career. Apply now to develop valuable skills and grow with Unisys!
Quick Overview
Job Description
Unisys is looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services in Canberra. You will provide Level 1 and 2 support for Genesys Cloud CX users, assist with upgrades, and help maintain performance across telephony, IVR, queues, and reporting.
You will work with senior engineers to resolve incidents, follow documented procedures, and contribute to continuous service improvements.
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