Associate Director, Commercial Technology & Innovation

Avanos Medical seeks an Associate Director, Commercial Technology & Innovation to lead digital solutions that accelerate growth across its global medtech portfolio. In this role, you will define and execute a technology roadmap that empowers sales, marketing, and commercial operations, focusing on CRM, analytics, and digital engagement platforms. You will partner with cross-functional leaders to prioritize initiatives, manage vendors, and ensure secure, compliant systems that support patient-focused outcomes. The role includes leading a small team, championing data-driven decision-making, and driving continuous improvement in commercial technology capabilities.

Responsibilities

• Define and own the commercial technology and innovation roadmap for sales, marketing, and commercial operations
• Lead implementation and optimization of CRM and digital engagement platforms
• Collaborate with cross-functional leaders to prioritize and deliver high-impact technology initiatives
• Oversee data integration, analytics, and reporting to enable data-driven decision-making
• Manage external technology vendors and solution partners, ensuring performance and value
• Ensure systems meet security, privacy, and regulatory requirements in a healthcare context
• Lead and develop a small team of technology and product specialists
• Drive continuous improvement, experimentation, and adoption of innovative commercial tools
• Align technology investments with business goals and patient-focused outcomes
• Monitor performance metrics and communicate results to senior leadership

Required Skills

• CRM platforms (e.g., Salesforce)
• Marketing automation tools
• Business intelligence and analytics (e.g., Power BI, Tableau)
• Data integration and ETL concepts
• Project and program management
• Product management for digital solutions
• Vendor and stakeholder management
• Knowledge of healthcare/medtech regulatory environment
• Data governance and security best practices
• Change management and user adoption strategies