Researcher

Job#: 3057216
Job Description:
Researcher
REMOTE
$50.00-$55.00 / hour
Summary:
We are seeking a Researcher to learn more about user experience and record findings and materials. The main function of a Researcher is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions.
Job Responsibilities:

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology
• Maintain records and files of work and revisions
• Confer with client to establish technical specifications and to determine subject material to be developed for publication

Key Projects: This role will contribute to. . .

• Creating new value for customers by incorporating AI and improving the user experience.
• Understanding the needs of business and employee resource groups within companies.
• Getting feedback from customers on new features that are in private preview.
• Exploring how to leverage AI to make the experiences more personalized.

Typical Task Breakdown and Operating Rhythm
The role will consist of:

• Drive research and UX practices that ensure diversity equity and inclusion in our product making decisions
• Build and execute impactful research plans and activities that provide broad market views and deep customer insights needed to inform the product making process
• Derive insights from quantitative and qualitative data complementing other research that you will conduct on your own or in partnership with other researchers
• Continuously inform an engineering roadmap using customer data qualitative and quantitative. Key to this accountability will be identifying gaps and customer pain points as well as potential customer delighters.
• Land impact broadly from your customer-focused knowledge by working across engineering design and marketing disciplines

Qualifications:

• Bachelor's degree in a technical field such as computer science or english, journalism, communications
• 8-10 years experience required
• Experience in in creating documentation for a technical audience
• Excellent writing, editing, and communication skills
• Ability to read some programming code
• Critical thinking and problem-solving skills

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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