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Sr. AWS Application Production Support Engineer

System OneKnoxville, TN🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationKnoxville, TN, United States

Job description


Job Title: Production Support Engineer – AWS
Duration: Full Time / Permenent Role
Location: Birmingham, AL, Columbia, SC, Knoxville, TN or Lafayette, LA
Work Mode: 5 Days Onsite

Position Overview

  • Provide production support for critical HR, Finance, and other back-office applications hosted in AWS.

  • Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4–6 weeks (typically Sun-Wed).

  • One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support.

  • Candidates must be flexible and comfortable supporting a 24x7 production environment.

Key Responsibilities

  • Monitor production systems, alerts, scheduled jobs, and application health.

  • Perform incident triage, troubleshoot failures, analyze logs, and restore services.

  • Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.

  • Use ServiceNow (or similar ticketing tools) to document and manage incidents.

  • Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings.

  • Identify opportunities for automation and operational improvements.

Required Skills

  • 6+ years of production/application support experience.

  • Strong AWS production support experience, including console navigation and log analysis.

  • Experience with:

    • AWS services

    • Amazon RDS

    • Amazon Redshift

    • AutoSys

    • Incident management and troubleshooting

    • ServiceNow or comparable ticketing systems

  • Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.

Nice to Have

  • AWS Associate Certification.

  • Python scripting (strongly preferred for at least one of the three hires).

  • Experience supporting HR, Finance, or other enterprise back-office applications.

  • Automation experience.

Key Success Factors

  • Strong log analysis and troubleshooting skills.

  • Ability to independently investigate issues


Ref: #404-IT Pittsburgh

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