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Onsite Help Desk Representative (Phoenix AZ)
TexcelVision Inc.Phoenix, AZ🇺🇸United StatesPosted 11 Jul 2026
Quick Overview
Work Type
Hybrid
Level
Mid Senior
Job Description
IT Help Desk Operator:
Answering incoming calls for IT-related support.
Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
Assist with Active Directory password resets, VPN tunnel configurations, etc.
Provide excellent customer service in high stress or contentious situations.
Work with vendors to identify root cause issues.
Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
Required Skills
- IT Help Desk Experience (Willing to work 11pm-7am shift)
Preferred Skills
- CompTIA A+ certification
- Previous experience working for or law enforcement
Skills
Active Directory
Help Desk
Triage
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