AI Automation Engineer

Job Title: AI Automation Engineer
Location: Warwick UK (Onsite)
Employment type: Contract

Job Description:

We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure Open AI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.

Key Responsibilities
AI & Automation Engineering
Design and implement AI-powered workplace automation solutions.
Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI.
Build Agentic AI workflows for autonomous task execution and IT support automation.
Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications.
Develop workflow automations using Power Platform, APIs, and orchestration frameworks.

Digital Workplace Transformation
Drive adoption of AI-powered Digital Workplace solutions.
Implement intelligent employee self-service solutions.
Enhance productivity through Copilot-enabled workflows.
Improve workplace experience with AI-driven support and knowledge management.

Service Desk Automation
Develop AI solutions for:
Ticket summarization
Automated ticket classification
Knowledge article generation
Self-healing automation
Intelligent incident routing
Virtual support assistants
Reduce manual effort through automation and predictive support capabilities.

Integration & Development
Integrate AI platforms with:
ServiceNow
Microsoft 365
Teams
SharePoint
Power Platform
Azure Services
Enterprise applications
Develop APIs and connectors for seamless data exchange.

Governance & AI Operations
Establish Responsible AI practices.
Ensure compliance with security, privacy, and governance requirements.
Monitor AI solution performance and optimize models.
Support AI life cycle management and operational excellence.

Required Technical Skills
AI & GenAI
Azure OpenAI Services
GPT/LLM Models
RAG (Retrieval Augmented Generation)
Prompt Engineering
AI Agents & Agentic AI
Semantic Kernel
LangGraph/LangChain

Microsoft Technologies
Microsoft Copilot
Copilot Studio
Power Automate
Power Apps
Microsoft Teams
SharePoint Online
Microsoft Graph API
Azure AI Services

Automation & Development

Python
PowerShell
REST APIs
JSON
Workflow Automation
GitHub Copilot

Cloud & Infrastructure

Microsoft Azure
Azure Functions
Logic Apps
Azure AI Foundry
Azure DevOps

ITSM & Workplace Technologies

ServiceNow
Endpoint Management
Microsoft Intune
Autopilot
Knowledge Management Platforms