NBA Designer

Are you ready to be a part of a team that's redefining ultra-secure cloud solutions? Join a team that's shaping the future of cloud and cybersecurity. At Showtime Consulting, we don't just build ultra-secure cloud solutions-we enable organisations to thrive in the most challenging high-threat environments. If you're truly passionate about innovation, security, and making a real impact, you're in the right place.

We deliver security where it matters most-protecting national infrastructure, defence, and mission-critical operations. Our solutions are trusted by leading organisations, and our team is at the forefront of innovation in ultra-secure cloud and cross-domain security.

Join a team that's shaping the future of cloud and cybersecurity. At Showtime Consulting, we don't just build ultra-secure cloud solutions-we enable organisations to thrive in the most challenging high-threat environments. If you're truly passionate about innovation, security, and making a real impact, you're in the right place.

We deliver security where it matters most-protecting national infrastructure, defence, and mission-critical operations. Our solutions are trusted by leading organisations, and our team is at the forefront of innovation in ultra-secure cloud and cross-domain security.

Our people are specialists in secure cloud, defence technology, and insider risk mitigation. We thrive in high-stakes environments, where cybersecurity isn't just a requirement-it's mission-critical. If you're ready to contribute to industry-leading projects and grow in a company that values trust, innovation, and resilience, explore our open roles today.

Meet THE Team Terry Hicks Principal Cloud Consultant

Resource and Operations Manager at Showtime Consulting

George Constantine People Operations Lead

Associate Consultant at Showtime Consulting Bachelor of Information Technology Student

CEO at Showtime Consulting Expert in Ultra-Secure Cloud, Cross-Domain Solutions, Insider Risk Management & Defence-Grade Cybersecurity

Open Roles We Are Always Looking For Talented Individuals.
Explore Our Current Opportunities And Find A Role That Matches Your Expertise. NBA Designer Company Description Showtime Consulting is a leading provider of cloud, data, digital, and customer engagement solutions across Australia and New Zealand. We partner with enterprise organisations to deliver innovative customer experience, decisioning, marketing technology, and digital transformation initiatives that drive measurable business outcomes. Our teams work at the intersection of data, analytics, customer engagement, and technology, helping organisations deliver highly personalised customer experiences at scale. As we continue to expand our Customer Lifecycle Management and Decisioning capabilities, we are seeking an experienced Pega Customer Decisioning Hub (CDH) Specialist to join a high-performing Martech & Decisioning team.

The Role We are seeking an experienced NBA Desginer / Decisioning Specialist to join a high-performing Customer Lifecycle Management (CLM) squad.

This is a hands on role focused on designing, configuring, optimising, and supporting Next Best Action (NBA) and Next Best Experience strategies within Pega Customer Decisioning Hub. You will work closely with business stakeholders, analysts, data teams, and marketing specialists to deliver highly personalised, data driven customer engagement initiatives across multiple channels.

You will play a key role in designing decision strategies, configuring engagement policies, implementing arbitration rules, supporting experimentation and optimisation programs, and driving continuous improvement across customer lifecycle initiatives.

The ideal candidate will bring deep hands on experience with Pega CDH, strong analytical and problem solving skills, and a passion for delivering personalised customer experiences through intelligent decisioning and optimisation.

Key Responsibilities

• Design, configure, and deploy Next Best Action (NBA) strategies using Pega Customer Decisioning Hub (CDH).
• Build and maintain actions, treatments, engagement policies, arbitration rules, and decision logic within Pega CDH.
• Collaborate with NBA Analysts and business stakeholders to translate requirements into effective decisioning solutions.
• Design and execute A/B and multivariate testing to optimise customer engagement outcomes.
• Work with Data Science and Insights teams to analyse performance and improve decision strategies.
• Support testing, QA, business simulations, and production releases.
• Provide subject matter expertise on Pega CDH capabilities, best practices, and platform governance.
• Contribute to continuous improvement initiatives and foster a collaborative, high performing team culture.

What You'll Need

• Experience as a Pega CDH Specialist, Decisioning Engineer, Campaign Engineer, or similar role.
• Strong hands on experience with Pega Customer Decisioning Hub (CDH), ideally version 8.23 or 8.7+.
• Experience with Pega 1:1 Operations Manager.
• Strong understanding of Next Best Action (NBA) and customer lifecycle management strategies.
• Experience configuring actions, treatments, engagement policies, arbitration rules, and decision strategies.
• Strong analytical, problem solving, and stakeholder engagement skills.
• Experience designing and analysing A/B and multivariate tests.
• Strong SQL skills and understanding of relational databases.
• Knowledge of direct marketing compliance requirements, including Privacy, Spam, and DNCR legislation.
• Excellent communication and collaboration skills.

Desirable Skills

• Experience with Pega Strategy Framework and Next Best Action Designer (NBAD).
• Experience within enterprise customer engagement or Martech environments.
• Knowledge of customer segmentation, personalisation, and decisioning frameworks.
• Exposure to Teradata or enterprise data warehouse platforms.
• Experience working alongside Data Science and Analytics teams.
• Experience in Financial Services, Insurance, Telecommunications, Utilities, or other regulated industries.
• Pega CDH certifications.

Why Join Us?

• Work on enterprise scale customer engagement and decisioning initiatives.
• Drive personalised customer experiences using leading Martech and decisioning technologies.
• Collaborate with experienced Data, Analytics, Marketing, and Customer Experience teams.
• Influence customer engagement strategies that deliver measurable business outcomes.
• Join a high performing team focused on innovation, optimisation, and continuous improvement.

We Are Always Looking For Top Talent In Cybersecurity, Cloud, And Defence Tech. Build solutions that protect defence, national security, and enterprise clients.

Attractive salary packages, incentives, and professional development support.

A collaborative, high trust workplace where innovation thrives

Access to cybersecurity certifications, mentoring, and growth opportunities.

Remote friendly roles and adaptable work environments.

Work on Mission Critical Projects

Build solutions that protect defence, national security, and enterprise clients.

Flexibility & Work-Life Balance

Remote friendly roles and adaptable work environments.

Access to cybersecurity certifications, mentoring, and growth opportunities.

Attractive salary packages, incentives, and professional development support.

Strong Team Culture

A collaborative, high trust workplace where innovation thrives

At Showtime Consulting, We Hire And Develop The Best Minds In Cybersecurity. Our Values Shape Everything We Do Security Essential for protecting sensitive information and ensuring the company's technology cannot be compromised.

Critical for building trust with stakeholders and maintaining ethical standards in all operations, especially in such sensitive sectors.

Necessary for staying ahead of technological advancements and threats, ensuring solutions are cutting edge and effective.

Demonstrates dedication to the mission, the safety and security of clients' data, and the success of their operations.

Important for providing reliable and consistent service, which is crucial for defense and intelligence operations that depend on continuity and dependability.

Fuels the drive to excel, innovate, and overcome challenges. It's the emotional investment in the mission and the work, which can inspire teams and lead to exceptional outcomes.

Essential for protecting sensitive information and ensuring the company's technology cannot be compromised.

Critical for building trust with stakeholders and maintaining ethical standards in all operations, especially in such sensitive sectors.

Necessary for staying ahead of technological advancements and threats, ensuring solutions are cutting edge and effective.

Demonstrates dedication to the mission, the safety and security of clients' data, and the success of their operations.

Important for providing reliable and consistent service, which is crucial for defense and intelligence operations that depend on continuity and dependability.

Fuels the drive to excel, innovate, and overcome challenges. It's the emotional investment in the mission and the work, which can inspire teams and lead to exceptional outcomes.

Secure Your Cloud, Empower Your Mission with S.H.I.E.L . click apply for full job details