Transport Administrator

LOCATION: Barnston

WORKING HOURS: 7:30 am – 17:00 Monday to Friday

REPORTING TO: Sales & Transport manager

RESPONSIBLE FOR: None

MAIN PURPOSE/OBJECTIVES OF ROLE:

To ensure the efficient planning and coordination of transport activities, supporting the timely delivery of materials and exceptional customer service. The role is responsible for managing transport schedules, processing customer orders, maintaining accurate administrative records, and acting as a key link between customers, drivers, suppliers, and internal departments to support business operations and customer satisfaction.

KEY DUTIES/RESPONSIBILITIES:

• Transport Management: Plan and coordinate daily transport schedules, deliveries, and material shipments (including aggregates) to customer sites. Monitor schedules and resolve any transport or order issues.

• Order Processing: Book and enter customer orders onto the company system, maintaining accurate records, delivery notes, and paperwork.

• Communication & Liaison: Liaise effectively with customers, drivers, suppliers, and hauliers to ensure smooth operations. Collaborate closely with the transport and sales teams.

• Customer Service & Administration: Answer telephone calls, respond to customer enquiries, and provide general administrative support to the office and wider team.

• Maintain safe working practices whilst undertaking your duties at all times

• To act in accordance with the company’s Health, Safety and Environmental policies, procedures and practices highlighting any issues appropriately

• Work flexibly and be receptive and adaptable to a changing environment within a fast-expanding Company

• Undertake any other reasonable tasks as directed by management

This list is not an exhaustive list of duties, and you may be liable to undertake such duties as may be reasonably required of you that are within your capability. This job description will be reviewed on a regular basis and subsequently revised and updated from time to time.

THE IDEAL CANDIDATE:

• Experience: Previous experience in transport planning, logistics, order processing, or administration is an advantage. Experience within the aggregates, construction, or haulage industry is beneficial but not essential.

• Strong organisational and time-management skills.

• Excellent communication and telephone manner.

• High attention to detail.

• Adaptable & Proactive: Able to work under pressure, manage changing priorities, and maintain a positive, flexible approach in a fast-paced environment.

• Ability to work independently and as part of a team

• Full UK driving licence due to office location