Sr. Site Reliability Engineer

Description:

• Ensure key stakeholders, product owners, and platform owners are informed of reliability concerns and their potential impact on the customers' experience.

• Design, code, test and deliver solutions to automate manual operation (i.e., TOIL ).

• Participate in operations support and on-call rotation shifts (could include weekends and holidays), for SRE supported systems and products with a focus on implementing long-term solutions for any problems identified.;

• Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers journey and experience.

• Track and manage reliability performance against agreed SLOs, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.

• Provide expert knowledge on reliability approaches, to ensure our organization achieves its goals and roadmap for reliability.

• Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle.

• Create dashboards and reports to communicate key metrics, to product owners and key stakeholders.

• Contribute to documentation and runbooks for owned applications based on operational experience, user feedback, and application changes

Minimum Qualifications Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• 7+ years of experience designing, developing, and implementing large-scale solutions in production environments