Account Manager

Job Title: Account Manager

Job Type: Full - Time (Onsite)

Location: Palm Beach Gardens , FL

Key Responsibilities:

• Client Relationship Management: Manage and maintain a defined book of business (approx. 250–300 accounts) through routine outreach and engagement. Serve as the primary point of contact for escalations, issue resolution, and client planning.
• Proactive Outreach & Growth: Conduct proactive outreach to address volume drops, improve engagement, and drive retention. Identify growth opportunities, execute upsell motions aligned with measurable targets, promote monthly campaigns, and reactivate dormant accounts.
• Training & Enablement: Lead client training sessions and support go-live calls for new accounts or service changes. Participate in ongoing training until all role proficiencies are met.
• Operational Coordination: Partner cross-functionally with QA, Logistics, and Salesforce teams to deliver seamless client experiences. Document client interactions and resolutions in Salesforce in real time.
• Mentorship & Leadership: Support and mentor Associate Account Managers and Service Delivery Coordinators. Act as a trusted advisor, operating with high emotional intelligence, adaptability, and foresight.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience).
• 3+ years of B2B Account Management or Client Success experience managing a high-volume book of business (200+ accounts).
• Hands-on proficiency with Salesforce (or equivalent CRM) for account management and tracking.
• Demonstrated track record of meeting retention targets, driving account growth/upsells, and handling escalations.
• Experience conducting client presentations, training sessions, and go-live calls.
• Strong cross-functional collaboration skills (working with operational, QA, or logistics teams).