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System Admin & Service Desk _Bilingual (English/ Korean)

Woongjin, IncPlano, TX🇺🇸United States

Why this role stands out

Thrive in a dynamic, growing tech environment where you'll develop valuable system administration and AI skills while supporting a global team. This on-site role offers a competitive salary and the chance to contribute to innovative solutions, making it an excellent opportunity for a bilingual IT professional eager to advance their career.

Quick overview

Salary$70k - $75k/yr
SeniorityJunior
Employment typeContract
Work modeOn Site
LocationPlano, TX, United States
AgileJiraData AnalysisMicrosoft ExcelPrompt Engineering

Job description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/


Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours
  • Service Desk & Customer Support
  • System Administration (Jira/MSP+/Web Systems)
  • Data Analysis (Excel/KPI/Reporting)
  • AI-Driven Automation & AI-assisted Development
  • Continuous Process Improvement (Agile Mindset) on QA/System failure issues 
  • Perform basic to intermediate system administration tasks, including User and access management
  • System configuration: Workflow and process maintenance, Issue investigation and escalation
  • Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
  • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
  • 5+ years of experience in one or more of the following areas:
  • Service Desk / Help Desk Operations
  • IT Operations or Application Support
  • System Administration
  • Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
  • Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
  • Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

  • Experience with Jira or other ticketing/workflow management systems preferred.
  • Understanding of web-based applications and system integrations.
  • Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologie

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

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ApplyOr apply on Woongjin, Inc's site