Market Area Fulfilment Unit Operations Manager

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Permanent, Full-time, 76hrs/fortnight.
• Applications close Monday 23 November 2026.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
• As part of the recruitment process this role requires a pre-employment National Police check for the final candidate.

About this work area

As Market Area Store Fulfilment Operations Manager your responsibilities will include, but are not limited to:

• Ensure high-performing daily operations and maintain an efficient distribution network across all IKEA stores within the assigned geographical market area. This includes standard operating procedures, planning, execution, follow-up, and continuous improvement of operations and the goods-flow process. Conduct relevant negotiations and ensure compliance with IWAY and legal standards, focusing on quality and a customer-centric, collaborative mindset at all touchpoints, while minimising costs.
• Drive excellence in operations and quality within Store Fulfilment to exceed customer expectations, provide a seamless shopping experience, and ensure high-quality customer interactions.
• Lead, coach, and develop the Market Area Store Fulfilment organisation and respective store functions in a matrix relationship. Foster an inspiring and motivating environment where people and talent are continuously developed, including long-term competence building, succession planning, and promoting diversity and inclusion.
• Ensure Store Fulfilment is recognised as an equal business partner at the market level, fully integrated into related processes, and collaborating seamlessly with all relevant stakeholders.
• Secure seamless cooperation of Store Fulfilment with a customer-centric, collaborative, end-to-end, and process-oriented mindset within the market, towards Group Functions, and other relevant stakeholders.
• Drive efficiency and implement improvements across all stores in the market as part of a Multichannel Network, in cooperation with relevant stakeholders (e.g., Group Operations, Market Fulfilment Development and Network, Market Retail).

As Market Area Store Fulfilment Operations Manager you have:

• Proven ability in planning, executing and continuously improving daily operations, by identifying and acting on opportunities as they appear.
• Proficiency in working methods that ensure operational excellence in Fulfilment Operations, with a strong ability to collaborate with various stakeholders and bring others on the journey.
• Previous experience demonstrating strong leadership skills and the ability to coach and develop diverse teams.
• Strong analytical skills to drive efficiency and implement improvements with an innate ability to manage resources effectively within a multichannel network.
• Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.

To be considered for this role, experience in the following is essential:

• 3-5 years of experience as a Senior Manager within the Fulfilment function or equivalent supply chain or logistics role.
• Robust experience in and in-depth understanding of logistics & supply chain management in a dynamic omnichannel retail environment.
• Excellent communication skills, and ability to inspire, coach and develop people and secure succession to bring together a high performing team that can contribute to business goals.

We need people like you!

At IKEA, work is so much more than a job. Come join us!